Decision search
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Reading Borough Council (24 010 813)
Statement Closed after initial enquiries Local welfare payments 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his concerns about a charity and about information the Council gave to him about the Household Support Fund. This is because there is insufficient evidence of fault.
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West Sussex County Council (24 010 893)
Statement Closed after initial enquiries Parking and other penalties 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a second vehicle crossover. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Huntingdonshire District Council (24 010 906)
Statement Closed after initial enquiries Planning applications 07-Nov-2024
Summary: We cannot investigate this complaint about a planning decision. This is because the complainant has already used an alternative remedy and the law does not allow us to investigate here.
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London Borough of Lambeth (24 010 985)
Statement Closed after initial enquiries Refuse and recycling 07-Nov-2024
Summary: We will not investigate Miss X’s complaint about the Council’s “bulky waste” collection service because the claimed injustice is insufficient to warrant an investigation by the Ombudsman. The Council apologised for delays in its complaint correspondence and an investigation is unlikely to achieve any additional outcome.
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Transport for London (24 012 876)
Statement Closed after initial enquiries Parking and other penalties 07-Nov-2024
Summary: We will not investigate Mrs X’s complaint about Transport for London’s escalation of a penalty charge notice. This is because it would be reasonable for Mrs X to wait for the ‘order for recovery’ and apply to the Traffic Enforcement Centre to make a witness statement/statutory declaration.
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London Borough of Enfield (24 013 242)
Statement Closed after initial enquiries Commercial and contracts 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council pursuing him for repayment of a COVID-19 business grant. This is because the complaint is late and the Council has passed the case to a government department which has made its own decision to take action against Mr X. We have no jurisdiction over the department and cannot say the Council must accept he is eligible for the grant. We cannot therefore achieve the outcome Mr X wants.
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Leeds City Council (24 013 350)
Statement Upheld Other 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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Statement Closed after initial enquiries Special educational needs 07-Nov-2024
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to secure a suitable educational setting for his child, and the suitability of remedy it provided. This is because it was reasonable for Mr X to appeal to the Tribunal.
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Watford Borough Council (24 011 424)
Statement Closed after initial enquiries Trees 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about the removal of a tree near his home because there is insufficient evidence of fault. We cannot investigate Mr X’s complaint about damage caused by the tree’s removal or about trespass because the Council is not responsible for the issues complained about. An investigation into Mr X’s complaint about delay in the Council’s complaint process is unlikely to achieve any further outcome.
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London Borough of Bexley (24 011 441)
Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision to close the complainant’s application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.