Decision search
Your search has 49843 results
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Halton Borough Council (24 013 145)
Statement Closed after initial enquiries Traffic management 16-Jan-2025
Summary: We will not investigate this complaint about a refund of £54 in relation to the Mersey Gateway Bridge. This is because there is insufficient evidence of injustice.
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Friends of the Elderly (24 013 158)
Statement Closed after initial enquiries Residential care 16-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Care Provider not replying to his contacts about a placement for his late mother Mrs Y in one of its care homes, nor how it dealt with his complaint. There is insufficient injustice to Mr X or others to warrant an investigation. We also cannot achieve the outcomes Mr X seeks. We do not investigate Care Providers’ complaint handling where we are not investigating the core issues giving rise to the complaint.
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Lancashire County Council (24 013 426)
Statement Closed after initial enquiries Adoption 16-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision not to backdate adoption allowance for the complainant’s adopted daughter. This is because there is no evidence that the decision is flawed.
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London Borough of Lambeth (24 013 436)
Statement Closed after initial enquiries Council tax 16-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Council Tax account. This is because there is no evidence to suggest fault by the Council.
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Sefton Metropolitan Borough Council (24 013 513)
Statement Closed after initial enquiries Direct payments 16-Jan-2025
Summary: We will not investigate Mr X’s complaint the Council refused his direct payments application for a personal assistant. We would be unlikely to find fault with how the Council made its decision.
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West Lancashire Borough Council (24 013 581)
Statement Closed after initial enquiries Other 16-Jan-2025
Summary: We cannot investigate Mrs X’s complaint about the business rates she pays. This is because the Council was granted a liability order by a magistrates’ court, and we have no jurisdiction to investigate a complaint which has been subject to legal proceedings. The complaint is also made late and there is no good reason to exercise discretion and consider it now.
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Nottingham City Council (24 013 649)
Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Jan-2025
Summary: We cannot investigate this complaint about the recovery of housing benefit overpayment. This is because the complainant has used their right of appeal to a tribunal. We have no power to investigate.
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Lancashire County Council (24 011 169)
Statement Upheld Special educational needs 16-Jan-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Statement Closed after initial enquiries Council tax 16-Jan-2025
Summary: We will not investigate this complaint about the council tax empty homes premium. This because there is insufficient evidence of fault by the Council.
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Devon County Council (24 011 740)
Statement Closed after initial enquiries Safeguarding 16-Jan-2025
Summary: We will not investigate Miss X’s complaint about safeguarding and adult social care support from the Council. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient information to show Miss X is raising significant new matters different to our recent investigation and it is unlikely we could achieve a worthwhile outcome.