Decision search
Your search has 49843 results
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London Borough of Hammersmith & Fulham (24 017 684)
Statement Closed after initial enquiries Other 16-Jan-2025
Summary: Mr X says the Council has breached his personal data by sharing it with a third-party organisation. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Mr X to complain to the Information Commissioner’s Office as it is better placed to investigate.
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London Borough of Waltham Forest (24 012 623)
Statement Closed after initial enquiries Other 16-Jan-2025
Summary: We will not investigate this complaint about a compliance check process the Council operates to allow childminders to deliver the government’s free early education entitlement. There is not enough evidence of fault by the Council or injustice to Mrs X in completing the process to warrant our further involvement.
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Statement Upheld Special educational needs 16-Jan-2025
Summary: Miss X complained the Council failed to finalise and issue her son’s EHC Plan following the annual review meeting held on 21 April 2023; provided zero hours of social care from December 2022 and failed to provide OT from June 2023. Miss X says this has caused stress and frustration and her son has missed out on the appropriate help. The Council took more than a year longer than it should to complete the annual review, has provided no social care since January 2023 and no OT since June 2023 which is fault. A suitable remedy is agreed.
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Kent County Council (23 019 328)
Statement Upheld Special educational needs 16-Jan-2025
Summary: Mrs X complained about the Council’s handling of her child’s Education, Health and Care Plan, it’s lack of communication, and not putting in place provision, or tuition it agreed to, for her child. We found the Council at fault. The Council has agreed to our recommendations to remedy the injustice caused.
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Royal Borough of Kensington & Chelsea (23 021 040)
Statement Upheld Traffic management 16-Jan-2025
Summary: Ms X complained about a Traffic Regulation Order and how the Council enforces this. Ms X said this puts her at a disadvantage as a disabled person. We do not find fault with how the Council responded to Ms X’s concerns about how it enforces the Traffic Regulation Order.
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Dudley Metropolitan Borough Council (24 000 610)
Statement Upheld Allocations 16-Jan-2025
Summary: Mr X complained about how the Council had handled his housing application. He said the Council delayed processing his request for a medical assessment; the Council failed to properly consider his medical evidence; the Council’s communication has been poor, and the Council has failed to provide him with the right support. We find the Council was at fault for the initial delay in arranging a health assessment. This caused significant distress to Mr X. The Council has agreed to apologise and make a symbolic payment to address this injustice caused by fault.
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London Borough of Bromley (24 001 450)
Statement Upheld Special educational needs 16-Jan-2025
Summary: Miss X complains the Council did not properly review her child D’s Education, Health, and Care Plan and ensure it was suitable for them. There was fault by the Council which caused avoidable distress to D and Miss X, and uncertainty about what special educational needs provision D may have missed. The Council agreed to apologise, agrees a dated action plan with Miss X of next steps for updates to D’s Education, Health, and Care Plan, and pay a financial remedy. It will also make an action plan of how it will avoid recurrence of the same faults and report this to its SEND Governance Board for monitoring.
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London Borough of Bromley (24 004 410)
Statement Closed after initial enquiries Safeguarding 16-Jan-2025
Summary: We will not investigate this complaint about the Council’s safeguarding enquiry after Mrs X passed away following an incident in a care home. There is insufficient evidence of fault by the Council.
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London Borough of Richmond upon Thames (24 006 731)
Statement Closed after initial enquiries Other 16-Jan-2025
Summary: We will not investigate Mr X’s complaint the Council damaged and lost his personal property. That is because the courts are best placed to deal with compensation claims.
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Bournemouth, Christchurch and Poole Council (24 007 867)
Statement Not upheld Child protection 16-Jan-2025
Summary: Ms X complained the Council was at fault in pursuing child protection action on a false premise causing distress to her and her son. The complaint has been properly investigated as part of the statutory complaints procedure and there is no evidence of procedural fault in that process. The Council properly considered the findings and recommendations and so the Ombudsman will not consider this matter further.