Decision search
Your search has 49843 results
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London Borough of Newham (24 012 547)
Statement Closed after initial enquiries Refuse and recycling 17-Jan-2025
Summary: We will not investigate this complaint about missed bin collections. We could not add to the Council’s response, and it is unlikely an investigation would lead to a different outcome.
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South Gloucestershire Council (24 012 572)
Statement Closed after initial enquiries Direct payments 17-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her direct payments. This is because there is insufficient evidence of fault which would warrant an investigation.
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City of Doncaster Council (24 013 808)
Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to grant a certificate of existing lawful use or development for Mr X’s neighbour to conduct a business from home. We have not seen enough evidence of fault in the way the Council considered the application before making its decision. Also, the Council confirms an investigation into reports the neighbour is breaching the certificate remains ongoing.
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London Borough of Hackney (24 014 271)
Statement Closed after initial enquiries Council tax 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to remove single person discount from Ms X’s council tax account as Ms X could have appealed this decision to the Valuation Tribunal.
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Cheshire East Council (24 014 499)
Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We will not investigate this late complaint about information Council employees gave in Court of Protection proceedings about Mr X’s late mother in 2022. The law prevents us from investigating complaints about what happened in court.
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London Borough of Southwark (24 014 509)
Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to close her son’s school because there is not enough evidence of fault. And we will not investigate her complaint the Council did not update her son’s Education, Health and Care Plan because there is no significant injustice.
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Essex County Council (24 014 637)
Statement Upheld Special educational needs 17-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Hackney (24 014 932)
Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We will not investigate Miss X’s late complaint about the Council’s refusal to consider her complaints relating to concerns about her children. This is because some of the action complained of is about the conduct of court proceedings, which could reasonably have been raised in court. We also will not consider the Council’s complaint handling where we are not investigating the substantive matter.
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West Northamptonshire Council (24 015 235)
Statement Closed after initial enquiries Adoption 17-Jan-2025
Summary: We will not investigate this late complaint about the way the Council has dealt with Miss X’s niece since she was placed in care. We could not add to the Council’s response and the law prevents us from investigating anything that has happened in court.
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Westmorland and Furness Council (24 015 272)
Statement Closed after initial enquiries Highway repair and maintenance 17-Jan-2025
Summary: We will not investigate this complaint about highway repairs because any injustice is not significant enough to justify our involvement.