East Lindsey District Council (21 014 313)

Statement Closed after initial enquiries Council tax 31-Jan-2022

Summary: We will not investigate this complaint about the Council’s revision of Ms X’s council tax bills. This is because Ms X has appeal rights to the Valuation Tribunal which we would reasonably expect her to use.

Wokingham Borough Council (21 013 482)

Statement Upheld Council tax 28-Jan-2022

Summary: We will not investigate Ms Y’s complaint that a Council officer, dealing with her council tax account, was insensitive and dismissive about her health condition. The Council has taken appropriate action to remedy the injustice by apologising, paying Ms Y £150, and indicating it is taking action to ensure there is no repetition.

London Borough of Croydon (21 014 411)

Statement Closed after initial enquiries Council tax 28-Jan-2022

Summary: We cannot investigate this complaint about alleged fraud. This is because Miss Y’s complaint relates to matters which have been considered by the courts.

Wirral Metropolitan Borough Council (21 014 466)

Statement Closed after initial enquiries Council tax 28-Jan-2022

Summary: We will not investigate Mr X’s complaint that the Council charged him an empty property council tax premium and refused to reduce it. We cannot lawfully question the Council’s council tax exemption policy or achieve the outcome Mr X wants.

Sheffield City Council (21 014 480)

Statement Closed after initial enquiries Council tax 28-Jan-2022

Summary: We cannot investigate this complaint about Mr X’s council tax liability. He has exercised his right of appeal to the Valuation Tribunal and the matter is outside our jurisdiction.

Cheshire West & Chester Council (21 014 497)

Statement Closed after initial enquiries Council tax 28-Jan-2022

Summary: We will not investigate this complaint about council tax. This is because it is reasonable to expect Mr Y to appeal to the Valuation Tribunal.

Sevenoaks District Council (21 000 384)

Statement Not upheld Council tax 27-Jan-2022

Summary: Mr A and Mr B complain the Council is enforcing a historic council tax debt unreasonably and has not suitably communicated with Mr A about the matter. This has resulted in enforcement action. The Ombudsman does not find fault with the Council for how it handled pursuing the debt, as it acted appropriately and followed legislation.

London Borough of Croydon (21 013 678)

Statement Closed after initial enquiries Council tax 26-Jan-2022

Summary: We will not investigate this complaint about the way the Council has handled the complainant’s council tax. This is because there is insufficient evidence of fault by the Council and because part of the complaint is late.

Vale of White Horse District Council (21 014 305)

Statement Closed after initial enquiries Council tax 26-Jan-2022

Summary: We will not investigate this complaint about the Council issuing two council tax bills at once, as the remaining injustice to Miss X is not sufficient to warrant our further involvement.

Leicester City Council (21 014 387)

Statement Closed after initial enquiries Council tax 26-Jan-2022

Summary: We will not investigate this complaint about council tax. This is because it is reasonable to expect Miss Y to appeal to the Valuation Tribunal.