East Devon District Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
100% Complaints upheld by East Devon District Council
100% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
3 upheld decisions
View upheld decisionsAdjusted for East Devon District Council's population, this is
1.9 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 3 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by East Devon District Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 2 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
33% Complaints with satisfactory remedy provided by East Devon District Council
In 33% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
1 satisfactory remedy decision
Statistics are based on a total of 3 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against East Devon District Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 23 003 117
Category: Housing
Sub Category: Allocations
- The Council will draw up a process to ensure recommendations from community trigger meetings are taken forward and that an officer is given responsibility to ensure recommendations for other departments, such as allocations, are progressed.
- The Council will provide evidence to the Ombudsman that officers in the allocations department have been made aware of the process for agreeing a managed move or direct let.
Case reference: 22 012 260
Category: Housing
Sub Category: Allocations
- The Council will share a copy of this decision with each staff member who had contact with the complainant to ensure they are aware why the Ombudsman has found fault in the way they communicated with the complainant and to remind them to take care to avoid recurrence in future.
Last updated: 4 April 2015