East Devon District Council (22 012 260)

Statement Upheld Allocations 22-May-2023

Summary: Mr X complained about the Council’s handling and decision making on his housing application, resulting in him staying in unsuitable accommodation for longer than necessary. We found the Council at fault in its communications but this did not affect the decision outcome. We recommended the Council apologise to Mr X, make payment for distress, time and trouble, investigate his complaints of Anti Social Behaviour and, act to prevent recurrence.

East Devon District Council (23 004 166)

Statement Upheld Council house sales and leaseholders 12-Jul-2023

Summary: We will not investigate this complaint about the Council’s delay in processing the complainant’s Right to Buy application. The complainant has already used the processes set out in the relevant legislation and the Council deducted rental payments from the sale price. The Council has apologised for the earlier delay and offered the complainant £250 in recognition of the distress caused. We consider this a suitable remedy and further investigation will not lead to a different outcome.

East Devon District Council (23 003 117)

Statement Upheld Allocations 07-Nov-2023

Summary: the Council failed to properly consider whether to award a higher banding to Miss B and delayed considering offering her a managed move/direct let. The action the Council has already taken in response to an investigation by the Housing Ombudsman, alongside introduction of a procedure for ensuring the outcome of the community trigger process is followed up on, is satisfactory remedy.