East Devon District Council (23 004 166)

Statement Upheld Council house sales and leaseholders 12-Jul-2023

Summary: We will not investigate this complaint about the Council’s delay in processing the complainant’s Right to Buy application. The complainant has already used the processes set out in the relevant legislation and the Council deducted rental payments from the sale price. The Council has apologised for the earlier delay and offered the complainant £250 in recognition of the distress caused. We consider this a suitable remedy and further investigation will not lead to a different outcome.