Case Ref: 17 006 785 Category: Children's care services Sub Category: Child protection

• The Council should review its existing policies to set out supervision arrangements which can be made available for parents or other relatives visiting looked after children in hospital.
• The Council should contact a hospital in a neighbouring council area as well as the neighbouring council to develop closer working arrangements when looked after children receive treatment out of area.
• The Council should review training needs of officers at all levels with regards to the statutory complaints process and relevant timescales.
• The Council should review its handling of statutory children's complaints since September 2016 to ensure complaints are being dealt with in line with statutory timescales.