Cambridge City Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
100% Complaints upheld by Cambridge City Council
100% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
1 upheld decision
View upheld decisionsAdjusted for Cambridge City Council's population, this is
0.7 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 1 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Cambridge City Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 2 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Cambridge City Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 1 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Cambridge City Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 22 006 613
Category: Environment and regulation
Sub Category: Licensing
- The Council will change its record keeping procedures to ensure it keeps records of biodiversity assessments and inspections even when it does not identify any substantive issues or risks.
Case reference: 21 018 416
Category: Housing
Sub Category: Allocations
- The Council will review how it shares information about the local out-of-hospital homelessness scheme’s benefits and expectations with people, and how it accurately records those conversations in its records.
- The Council will provide evidence it has reminded staff to accurately record decisions about the suitability of accommodation, as it had already recognised it was necessary.
Case reference: 21 015 046
Category: Environment and regulation
Sub Category: Noise
- The Council has agreed to provide evidence that it has carried out the service improvements it identified in a complaint response. These are:• a review of its noise assessment and decision-making processes;• measures to ensure consistency around officer attendance on visits and signing off on decision-making;• relevant training to be arranged for environmental health officers to ensure processes are followed; and• review and update the Council's website to make it clear what customers can expect from this part of the service.
Case reference: 20 010 732
Category: Other Categories
Sub Category: Land
- The Council will review its ‘Unreasonable and Unreasonably Persistent Complainants’ policy and consider whether it requires updating to ensure consistency with the Ombudsman’s ‘Guidance on managing unreasonable behaviour’.
Last updated: 4 April 2015