Case Ref: 22 006 613 Category: Environment and regulation Sub Category: Licensing

• The Council will change its record keeping procedures to ensure it keeps records of biodiversity assessments and inspections even when it does not identify any substantive issues or risks.

Case Ref: 21 018 416 Category: Housing Sub Category: Allocations

• The Council will review how it shares information about the local out-of-hospital homelessness scheme’s benefits and expectations with people, and how it accurately records those conversations in its records.
• The Council will provide evidence it has reminded staff to accurately record decisions about the suitability of accommodation, as it had already recognised it was necessary.

Case Ref: 21 015 046 Category: Environment and regulation Sub Category: Noise

• The Council has agreed to provide evidence that it has carried out the service improvements it identified in a complaint response. These are:• a review of its noise assessment and decision-making processes;• measures to ensure consistency around officer attendance on visits and signing off on decision-making;• relevant training to be arranged for environmental health officers to ensure processes are followed; and• review and update the Council's website to make it clear what customers can expect from this part of the service.

Case Ref: 20 010 732 Category: Other Categories Sub Category: Land

• The Council will review its ‘Unreasonable and Unreasonably Persistent Complainants’ policy and consider whether it requires updating to ensure consistency with the Ombudsman’s ‘Guidance on managing unreasonable behaviour’.