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Cambridge City Council (22 011 412)
Statement Upheld Allocations 14-Jun-2023
Summary: Mrs F complained the Council incorrectly advertised a property it offered her and failed to advise her about withdrawal rights in the process. As a result, she accepted the property and said she experienced distress and costs as a result. The Council accepted fault in the advertisement, and it has since offered a remedy. We found its proposals appropriate to remedy the injustice it caused Mrs F. It agreed to offer the proposed remedy to Mrs F.