Blackpool Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
67% Complaints upheld by Blackpool Borough Council
67% of complaints we investigated were upheld.
This compares to an average of 79% in similar authorities.
6 upheld decisions
View upheld decisionsAdjusted for Blackpool Borough Council's population, this is
4.2 upheld decisions per 100,000 residents.The average for authorities of this type is
4.6 upheld decisions per 100,000 residents.Statistics are based on a total of 9 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Blackpool Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 5 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
33% Complaints with satisfactory remedy provided by Blackpool Borough Council
In 33% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 13% in similar authorities.
2 satisfactory remedy decisions
Statistics are based on a total of 6 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Blackpool Borough Council
Carers leave woman in pain after burns not detected soon enough
A vulnerable Blackpool woman was left “screaming in pain” with serious burns on her leg after carers left her too close to a hot radiator, a Local Government and Social Care Ombudsman investigation has found.
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 23 013 589
Category: Housing
Sub Category: Homelessness
- The Council has agreed to provide further guidance and training to staff about when to complete referrals where the Council has reason to believe other Local Authorities may have a reapplication duty.
- The Council has agreed to provide guidance and training for staff on the importance of recording and considering domestic abuse in homelessness applications.
- The Council will review how it is recording its decisions and considerations when deciding if applicants may be in priority need.
Case reference: 23 011 879
Category: Adult care services
Sub Category: Residential care
- The Council was at fault for a commissioned care home's poor care planing and risk assessments and its failure to properly monitor a resident's food and fluid intake. The Council will ensure the care home has carried out staff training in risk assessments and documentation
Case reference: 22 007 337
Category: Adult care services
Sub Category: Charging
- Review and amend policy to ensure it has a system in place it ensure correct invoices are issued to those paying the full cost of care.
- Review an amend its policy to ensure it include details of how it will ensure charges do not amount to more than the those charged by the care provider for those paying a contribution.
- Write to all people potential affected by its previous policy in the last financial year. It should inform them of the decision the Ombudsman has made about its policy and ask those who believe they may have been affected to contact the Council.
- Review the invoices for the last financial year for all people who contact it with concerns to determine if a refund is due.
Case reference: 21 003 842
Category: Adult care services
Sub Category: Other
- The Council agreed to remind relevant officers to consider applying to the Court of Protection for deputyship in circumstances where it is responsible for managing an adult's finances with savings and/or assets in excess of £5,000.
Case reference: 20 005 569
Category: Environment and regulation
Sub Category: Noise
- The Council will review its record keeping procedure to ensure statutory nuisance investigation records are accessible to those working in the Community and Environmental Services department.
Case reference: 19 014 911
Category: Children's care services
Sub Category: Other
- The Council will review its procedures to ensure that processes are in place for young people with Education, Health and Care Plans reaching adulthood to ensure they have a planned transition to adult social services where deemed necessary. The relevant staff should be reminded of the processes in place.
- The Council will ensure it records important decisions on a child’s case files when discussing whether a child wishes to be accommodated under s20 of the Children Act 1989. The Council should be able to demonstrate the child has been able to make an informed decision, including the consequences of not being accommodated under s20.
- The Council will ensure staff are aware of their statutory duties under the Children Act 1989 in relation to when children should be accommodated under s20 of the Act, as opposed to under s17 of the Act or housing legislation.
- The Council will review its files from August 2017 and August 2020 to identify any other young people it failed to identify as looked after children after being accommodated under s20, as opposed to s17, of the Children Act 1989. The Council will provide appropriate redress for any injustice caused.
Last updated: 4 April 2015