Case Ref: 23 013 589 Category: Housing Sub Category: Homelessness

• The Council has agreed to provide further guidance and training to staff about when to complete referrals where the Council has reason to believe other Local Authorities may have a reapplication duty.
• The Council has agreed to provide guidance and training for staff on the importance of recording and considering domestic abuse in homelessness applications.
• The Council will review how it is recording its decisions and considerations when deciding if applicants may be in priority need.

Case Ref: 23 011 879 Category: Adult care services Sub Category: Residential care

• The Council was at fault for a commissioned care home's poor care planing and risk assessments and its failure to properly monitor a resident's food and fluid intake. The Council will ensure the care home has carried out staff training in risk assessments and documentation

Case Ref: 22 007 337 Category: Adult care services Sub Category: Charging

• Review and amend policy to ensure it has a system in place it ensure correct invoices are issued to those paying the full cost of care.
• Review an amend its policy to ensure it include details of how it will ensure charges do not amount to more than the those charged by the care provider for those paying a contribution.
• Write to all people potential affected by its previous policy in the last financial year. It should inform them of the decision the Ombudsman has made about its policy and ask those who believe they may have been affected to contact the Council.
• Review the invoices for the last financial year for all people who contact it with concerns to determine if a refund is due.

Case Ref: 21 003 842 Category: Adult care services Sub Category: Other

• The Council agreed to remind relevant officers to consider applying to the Court of Protection for deputyship in circumstances where it is responsible for managing an adult's finances with savings and/or assets in excess of £5,000.

Case Ref: 20 005 569 Category: Environment and regulation Sub Category: Noise

• The Council will review its record keeping procedure to ensure statutory nuisance investigation records are accessible to those working in the Community and Environmental Services department.

Case Ref: 19 014 911 Category: Children's care services Sub Category: Other

• The Council will review its procedures to ensure that processes are in place for young people with Education, Health and Care Plans reaching adulthood to ensure they have a planned transition to adult social services where deemed necessary. The relevant staff should be reminded of the processes in place.
• The Council will ensure it records important decisions on a child’s case files when discussing whether a child wishes to be accommodated under s20 of the Children Act 1989. The Council should be able to demonstrate the child has been able to make an informed decision, including the consequences of not being accommodated under s20.
• The Council will ensure staff are aware of their statutory duties under the Children Act 1989 in relation to when children should be accommodated under s20 of the Act, as opposed to under s17 of the Act or housing legislation.
• The Council will review its files from August 2017 and August 2020 to identify any other young people it failed to identify as looked after children after being accommodated under s20, as opposed to s17, of the Children Act 1989. The Council will provide appropriate redress for any injustice caused.