Summary: We will not investigate this complaint about the Council’s enforcement of a penalty charge notice as the Council has provided the outcome the complainant sought.

The complaint

1. Mr X complains about the Council's enforcement of a parking penalty charge notice (PCN) which Mr X says he did not receive. Mr X says trying to resolve this matter has impacted on his mental health. Mr X wanted the Council to allow him to pay the original fine amount.

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The Ombudsman’s role and powers

2. It is our decision whether to start, and when to end an investigation into something the law allows us to investigate. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)

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How I considered this complaint

3. I considered information provided by the complainant and the Council.
4. I considered the Ombudsman’s Assessment Code.

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My assessment

5. The Council has told us that it recently considered Mr X’s case again and decided to allow him to pay the initial, discounted PCN fine.
6. This is the outcome Mr X sought and as such we will not investigate.

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Final decision

7. We will not investigate Mr X’s complaint because the Council has provided the outcome he sought.

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Investigator's decision on behalf of the Ombudsman