Summary: Ms M complained about the Council’s decision not to provide home to school transport for her son, B. Ms M’s son has since moved to a new school and the Council now provides transport. Ms M does not wish to pursue her complaint, so I have ended my investigation.

The complaint

1. Ms M complained about the Council’s decision not to provide home to school transport for her son, B.

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The Ombudsman’s role and powers

2. We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We may decide not to continue an investigation if we decide further investigation would not lead to a different outcome. (Local Government Act 1974, section 24A(6), as amended, section 34(B))

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How I considered this complaint

3. I considered information provided by Ms M and the Council. I invited Ms M and the Council to comment on my draft decision.

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What I found

4. Ms M applied for home to school transport for her son, B. Her application and subsequent appeals were unsuccessful. Unhappy with the outcome, Ms M complained to the Ombudsman.
5. Ms M’s son has since moved to a new school and the Council now provides transport. Ms M does not wish to pursue her complaint.

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Final decision

6. I have ended my investigation as Ms M does not wish to pursue her complaint.

Investigator’s decision on behalf of the Ombudsman

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Investigator's decision on behalf of the Ombudsman