Leicestershire County Council (25 001 812)

Statement Closed after initial enquiries Special educational needs 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s delay in issuing an Education, Health and Care plan and arranging payment for its provision. Following the complaint the Council carried out the outcome the complainant was seeking. It is, therefore, unlikely further investigation will have a worthwhile outcome.

Devon County Council (25 003 927)

Statement Not upheld School transport 09-Dec-2025

Summary: Mrs X complained about the Council’s decision not to reimburse her for the money she spent transporting her children to and from school. We find no fault with the Council’s decision making.

East Sussex County Council (25 009 352)

Statement Closed after initial enquiries Special educational needs 09-Dec-2025

Summary: We cannot investigate most of Ms X’s complaints about her child’s Education, Health and Care Plan and the process by which the Council made the EHC Plan because she appealed to a tribunal. We will not investigate the remainder because the tests in our assessment code are not met.

Wakefield City Council (25 009 737)

Statement Closed after initial enquiries Special educational needs 09-Dec-2025

Summary: We will not investigate this complaint about the educational provision made for Miss X’s child. There is not enough evidence of fault by the Council in matters up to December 2024 to warrant our further involvement. After that, Miss X had a right of appeal against the Education Health and Care Plan the Council issued it would have been reasonable to use.

Nottinghamshire County Council (25 009 859)

Statement Closed after initial enquiries School transport 09-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with the travel costs of Ms X’s child because there is no worthwhile outcome that we can achieve by doing so.

North Yorkshire Council (25 009 875)

Statement Closed after initial enquiries Special educational needs 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision to name a school in an Education, Health, and Care Plan. This is because Mrs X had a right of appeal if she was unhappy with the Council’s decision, and it would have been reasonable to expect her to have used it.

London Borough of Bromley (25 001 024)

Statement Not upheld Special educational needs 08-Dec-2025

Summary: Miss X complained the Council failed to ensure the annual review of her child, Y’s Educational Health and Care (EHC) Plan was completed within statutory timescales. I have ended this investigation as there is no worthwhile outcome achievable by our investigation.

Essex County Council (25 002 006)

Statement Upheld Alternative provision 08-Dec-2025

Summary: The Council was at fault for failing to provide Miss X’s child Y with alternative educational provision and the specialist provision in their Education, Health and Care (EHC) Plan when they stopped attending school. The Council was also at fault for failing to issue Y’s final amended EHC Plan within statutory timescales following the annual review. The Council has agreed to apologise and make a payment to remedy the injustice caused.

City of Doncaster Council (25 002 178)

Statement Upheld Alternative provision 08-Dec-2025

Summary: Miss X complained the Council failed to provide alternative education or a school place when her son was permanently excluded from school in June 2024. Miss X also complained about delays in reviewing and finalising her son’s Education, Health and Care (EHC) Plan and poor communication. We found the Council’s failure to ensure Y received a suitable education for a term and a half is fault. As was the poor communication and failure to keep Miss X informed. This fault has caused Miss X and Y an injustice.

London Borough of Enfield (25 004 523)

Statement Upheld School transport 08-Dec-2025

Summary: There was fault in the way the Council considered an application for home to school transport made on the grounds of special educational needs and disability. The Council delayed carrying out an individual assessment of the child’s ability to walk the distance required, wrongly relying on an expectation the parent drive the child. As a result, transport support was delayed, causing distress, inconvenience and expense to the parent. The Council has agreed to refund Ms X’s mileage, make a symbolic payment for the distress and inconvenience caused and make service improvements.