Essex County Council (25 021 530)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Essex County Council (25 023 460)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

London Borough of Haringey (25 018 609)

Statement Closed after initial enquiries Special educational needs 25-Aug-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan because she has exercised her right of appeal to the First-tier Tribunal (Special Educational Needs and Disability). There is not enough evidence of fault in the Council’s decision to hold the annual review when it did. We cannot investigate the personnel matters or the actions of school staff. It is reasonable for Ms X to raise her concerns about the disclosure of personal date with the ICO. The Council has provided a suitable remedy for the delay in its complaint handling.

Leeds City Council (25 023 519)

Statement Upheld Special educational needs 25-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. Part of the complaint is late and there is no good reason for us to consider it now.

We cannot investigate part of the complaint because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the Ombudsman cannot intervene where the right to appeal has been used.

We will not investigate part of this complaint as an investigation would not add anything significant to the Council’s investigation.

Liverpool City Council (25 026 891)

Statement Closed after initial enquiries Other 25-Aug-2026

Summary: We cannot investigate Ms X’s complaint about a school’s decision to close between 19 and 23 January and the action taken to address mould in classrooms. The law prevents us considering complaints about the management of schools.

Royal Borough of Greenwich (26 012 408)

Statement Closed after initial enquiries School admissions 25-Aug-2026

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.

Warwickshire County Council (25 031 153)

Statement Closed after initial enquiries School transport 25-Aug-2026

Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.

Suffolk County Council (26 002 534)

Statement Closed after initial enquiries Special educational needs 25-Aug-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s data handling during a Tribunal appeal about her child’s Education, Health and Care Plan. This is because we cannot investigate matters Mrs X has already raised with the Tribunal to resolve. And, the Information Commissioner is the suitable body to consider data protection complaints.

Essex County Council (26 003 654)

Statement Closed after initial enquiries Special educational needs 25-Aug-2026

Summary: We cannot investigate Miss X’s complaint about the Council’s actions following its refusal to carry out an Education, Health and Care reassessment. This is because she has used her right of appeal to a tribunal. Other issues raised have not caused Miss X a significant enough injustice to justify investigating.

Berry Hill Primary School (26 008 145)

Statement Closed after initial enquiries School admissions 25-Aug-2026

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place because there is insufficient evidence of fault in the School’s actions to justify our involvement.