Education


Recent reports in this category are shown below:

  • Milton Keynes Council (24 021 241)

    Statement Closed after initial enquiries Special educational needs 02-Sep-2025

    Summary: We will not investigate Mrs X’s complaint that her son, B, is not receiving the special educational provision in his education, health and care (EHC) plan because there is not enough evidence of fault to justify investigating.

  • Buckinghamshire Council (24 023 311)

    Statement Upheld Special educational needs 02-Sep-2025

    Summary: We will not investigate this complaint about delays in completing an Educational Health and Care Assessment. The Council have agreed to resolve the complaint by offering a suitable remedy.

  • Durham County Council (25 002 413)

    Statement Closed after initial enquiries School transport 02-Sep-2025

    Summary: We will not investigate Mrs X complaint about shared home to school transport. It is unlikely we would find fault in the Council’s decision not to agree to solo transport with a medical professional accompanying her child.

  • Halton Borough Council (25 002 506)

    Statement Closed after initial enquiries School transport 02-Sep-2025

    Summary: We will not investigate this complaint about the Council’s decision not to provide Miss X’s child with free transport to school. This is because there is not enough evidence of fault by the Council.

  • Hampshire County Council (25 004 015)

    Statement Closed after initial enquiries Other 02-Sep-2025

    Summary: We cannot investigate this complaint about the grounds on which the Council prosecuted Mrs X for failure to ensure school attendance. A legal bar prevents us investigating matters that have been subject to court action.

  • Oxfordshire County Council (25 002 995)

    Statement Closed after initial enquiries Special educational needs 02-Sep-2025

    Summary: We will not investigate Mr X’s complaint about travel training for his child, Y. The Council has agreed to re-start the training. It is unlikely an investigation by us would achieve anything more.

  • Dudley Metropolitan Borough Council (25 003 463)

    Statement Upheld School transport 02-Sep-2025

    Summary: We will not investigate this complaint about the school transport provision for Miss X’s child. It is unlikely that an investigation by us would add to the Council’s own investigation or lead to the outcome Miss X is seeking.

  • Warwickshire County Council (25 006 770)

    Statement Upheld Special educational needs 02-Sep-2025

    Summary: We have upheld this complaint because the Council delayed completing the review of an Education Health and Care Plan. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused. It is reasonable for the complainant to use their right of appeal to a tribunal about other matters.

  • Wirral Metropolitan Borough Council (25 012 270)

    Statement Upheld Special educational needs 02-Sep-2025

    Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s son’s Education, Health and Care needs assessment. This is because the Council has apologised to Mrs X and agreed to pay her £200, and this provides a suitable remedy for the complaint.

  • North Northamptonshire Council (24 017 975)

    Statement Upheld Special educational needs 01-Sep-2025

    Summary: Mrs X complained the Council failed to secure Y’s Education, Health and Care Plan provision after they moved into its area or complete a review of the plan within statutory time limits. We find the Council at fault, causing frustration and uncertainty and meaning Y did not receive the education he was entitled to. The Council has agreed to apologise, make a payment to recognise the injustice, and act to prevent recurrence.

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