Wiltshire Council (25 006 282)

Statement Closed after initial enquiries Other 13-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s investigation of a nursery fee policy. There is insufficient evidence of fault to justify an investigation.

Leicester City Council (25 005 396)

Statement Closed after initial enquiries Other 13-Oct-2025

Summary: We will not investigate this complaint about a Council officer declining to allow Mrs X’s husband to accompany her into an interview. There is not enough evidence of fault by the Council to warrant investigation. We would also be unlikely to recommend more than the Council has already offered by refunding an application fee and offering to re-run the process with Mrs X’s husband present at the interview.

Isle of Wight Council (25 006 069)

Statement Closed after initial enquiries Other 05-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to communicate effectively with Miss X regarding her child’s placement. This is because an investigation would be unlikely to result in a different outcome.

Cheshire East Council (25 004 185)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate Mrs X’s complaint that the Council underpaid Mr Y’s education bursary by £222. This is because the claimed injustice is not significant enough to warrant an investigation by the Ombudsman.

Cornwall Council (25 005 247)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate Ms X’s complaint about alleged bias in how the Council awards contracts for alternative educational provision. There is insufficient evidence of fault and an investigation would not lead to a different outcome.

Kingston Upon Hull City Council (25 004 533)

Statement Closed after initial enquiries Other 28-Sep-2025

Summary: We will not investigate Mrs X’s complaint about a penalty notice issued by the Council for unauthorised school absences. This is because there is insufficient evidence of fault.

London Borough of Croydon (25 009 893)

Statement Closed after initial enquiries Other 25-Sep-2025

Summary: We will not investigate this complaint about the Council issuing a fixed penalty notice for school non-attendance. This is because Ms X paid the penalty charge, so it is not appropriate for us to investigate it. The Council apologised for sending a further letter in error. It is unlikely further investigation would achieve anything more for Ms X on that point.

North Yorkshire Council (25 005 620)

Statement Closed after initial enquiries Other 21-Sep-2025

Summary: We will not investigate this complaint about the safeguarding actions of the Council. It found a safeguarding allegation against Mrs X to be unsubstantiated, so it was not responsible for her dismissal from work. We are legally prevented from investigating the actions of her former employer.

Brighton & Hove City Council (25 003 743)

Statement Closed after initial enquiries Other 10-Sep-2025

Summary: We will not investigate Mr X’s complaint about changes to the Council’s Early Years Provider Agreement which he says threaten the viability of his business. There is not enough evidence of fault to justify an investigation.

Kent County Council (25 003 559)

Statement Closed after initial enquiries Other 10-Sep-2025

Summary: We cannot investigate Mrs X’s complaint about how the Council dealt with her concerns of bullying at her child’s school. This is because the law prevents us from investigating what happens in schools and about how councils investigate these matters.