Royal Borough of Kingston upon Thames (25 024 037)

Statement Closed after initial enquiries Other 20-Jul-2026

Summary: We will not investigate Ms X’s complaint about the Council accepting the appointment of a person she says poses a risk to children by virtue of their employment to a position on the local Standing Advisory Council on Religious Education. We cannot investigate religious education and worship in schools. The Council’s role is marginal, and we would be unlikely to find fault in the Council not finding a safeguarding risk simply because the person works for a local organisation whose employees Ms X says have attempted to proselytise children in schools.

Essex County Council (26 010 523)

Statement Closed after initial enquiries Other 20-Jul-2026

Summary: We cannot investigate this complaint about the internal management of a school. The law prevents us from investigating complaints about what happens in schools.

Dorset Council (25 014 012)

Statement Upheld Other 15-Jul-2026

Summary: Mr X complained the Council failed to properly oversee a nursery's charging arrangements for funded early education. The investigation found the Council failed to properly assess the nursery's charging arrangements once concerns were raised. This caused avoidable financial loss, distress, uncertainty, and time and trouble. The Council agreed recommended actions to remedy the injustice caused.

London Borough of Hammersmith & Fulham (26 009 654)

Statement Closed after initial enquiries Other 15-Jul-2026

Summary: We cannot investigate Mr X’s complaint about an adult education course. This is because the law prevents us from investigating certain educational matters.

Stockton-on-Tees Borough Council (25 024 041)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We cannot investigate this complaint about what happened when Mr X’s son swallowed an object at a Council nursery. The law prevents us from investigating complaints about what happens in schools and nurseries.

Newcastle upon Tyne City Council (25 023 904)

Statement Closed after initial enquiries Other 07-Jul-2026

Summary: We will not investigate this complaint about the Council’s action regarding Mrs X’s child’s school attendance. This is because further investigation would not lead to a different outcome or achieve anything more for Mrs X.

Lancashire County Council (26 008 906)

Statement Closed after initial enquiries Other 06-Jul-2026

Summary: We will not investigate X’s complaint about how the Council dealt with his questions about safeguarding matters and his subsequent complaints. This is because the issues raised have not caused X a significant injustice.

Bristol City Council (25 009 427)

Statement Upheld Other 29-Jun-2026

Summary: The Council failed to consider whether Mrs X had suffered an injustice because of issues with a nursery provider’s charging policy, failed to carry out an audit and failed to put Mrs X’s complaint through its complaints procedure. An apology, payment to Mrs X and an audit of the nursery provider to establish whether it is complying with government guidance is satisfactory remedy.

Kent County Council (25 024 321)

Statement Closed after initial enquiries Other 25-Jun-2026

Summary: We cannot investigate this complaint about the internal management of a school. The law prevents us from investigating what happens in schools. Additionally, we will not investigate Mrs X’s complaint about the role of the Council in her complaint against the school. We can decide not to investigate complaints about complaints procedures where we cannot investigate the substantive issue.

Leeds City Council (26 000 284)

Statement Closed after initial enquiries Other 18-Jun-2026

Summary: We will not investigate this complaint about the advice provided to Ms X by an Early Help practitioner. This is because there is not enough evidence of fault to justify further investigation.