Lincolnshire County Council (24 003 649)

Statement Upheld School transport 21-Jan-2025

Summary: Mr F complained the Council ignored his concerns about the school transport for his son who has special educational needs. There was fault which caused uncertainty and for Mr F to miss out on a personal travel budget. The Council has agreed to make payments to remedy this injustice.

Warrington Council (24 012 845)

Statement Closed after initial enquiries School transport 21-Jan-2025

Summary: We will not investigate Mr X’s complaint the Council removed free school transport for his children. There is not enough evidence of fault to justify our involvement.

Staffordshire County Council (23 012 813)

Statement Upheld School transport 20-Jan-2025

Summary: Ms M withdrew her daughter, G, from school transport and raised concerns with the Council’s SEN transport team following an incident in September 2023. The Council investigated Ms M’s concerns and eventually offered alternative transport, but its response lacked urgency. We have recommended a symbolic remedy.

Sheffield City Council (24 013 327)

Statement Closed after initial enquiries School transport 20-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide Miss X’s child with financial assistance for home to school transport. There is not enough evidence of fault by the Council.

North Northamptonshire Council (24 014 077)

Statement Closed after initial enquiries School transport 20-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision not to grant free school transport for the complainant’s son. There is insufficient evidence of fault in the way the Council made its decision.

Birmingham City Council (24 011 737)

Statement Closed after initial enquiries School transport 18-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision to award the complainant’s daughter a Personal Transport Budget, rather than the complainant’s preferred form of education transport assistance. This is because there is no evidence of fault on the Council’s part.

Birmingham City Council (24 011 885)

Statement Closed after initial enquiries School transport 18-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for education transport for her daughter. This is because there is no evidence of fault on the Council’s part.

Devon County Council (24 012 759)

Statement Upheld School transport 17-Jan-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse to provide her children with separate school transport from home to school. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Norfolk County Council (24 013 425)

Statement Closed after initial enquiries School transport 17-Jan-2025

Summary: We will not investigate this complaint about the decision to refuse the complainant’s application and appeal for school transport assistance for her son. This is because there is no evidence of fault on the Council’s part.

Bath and North East Somerset Council (24 013 718)

Statement Closed after initial enquiries School transport 15-Jan-2025

Summary: We will not investigate this complaint about the Council’s refusal to provide Miss X’s preferred method of school transport for her daughter. The Council has now agreed to provide taxi transport to school which is the outcome Miss X is seeking. Further investigation will not lead to a different outcome.