Decision search
Your search has 49844 results
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London Borough of Havering (23 017 039)
Statement Closed after initial enquiries Other 04-Feb-2025
Summary: We will not investigate this complaint that the Council has failed to include Miss X in the lives of her children and that her children have suffered abuse. This is because there is insufficient evidence of fault causing Miss X a significant injustice.
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Derbyshire County Council (24 008 262)
Statement Closed after initial enquiries Residential care 04-Feb-2025
Summary: We will not investigate this complaint about the Council’s consultation correspondence about closing a residential care home. There is not enough evidence of fault to justify an Ombudsman investigation.
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London Borough of Havering (24 003 782)
Statement Upheld Antisocial behaviour 04-Feb-2025
Summary: Mrs D complained the Council has been too slow in dealing with her reports of anti-social behaviour from her neighbours. We find Council was at fault for some delays in dealing with Mrs D’s reports of anti-social behaviour. This caused her distress, upset and frustration. The Council apologised to Mrs D and paid her £500. This is a suitable remedy to address Mrs D’s injustice. We do not recommend anything further.
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London Borough of Newham (24 010 026)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Feb-2025
Summary: We cannot investigate this complaint about a housing benefit overpayment because the complainant appealed to the tribunal and could have appealed about any other overpayments that may have arisen.
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Devon County Council (24 010 206)
Statement Closed after initial enquiries Special educational needs 04-Feb-2025
Summary: We will not investigate Ms X’s complaint the Council has failed to comply with the Special Educational Needs and Disability Tribunal’s non-binding recommendation in relation to her son’s social care needs and social care provision. This is because there is insufficient evidence of fault.
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West Sussex County Council (24 010 927)
Statement Closed after initial enquiries Assessment and care plan 04-Feb-2025
Summary: We will not investigate Ms X’s complaint that the Council has refused to continue to fund her relative, Ms Y’s current care placement. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Croydon (24 013 533)
Statement Closed after initial enquiries Council tax 04-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her council tax account. There is insufficient evidence of fault to warrant an investigation.
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Cheshire West & Chester Council (24 013 559)
Statement Upheld School transport 04-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Councils appeal process for free home to school transport. The Council has agreed to remedy the injustice by apologising and taking action to improve its services.
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Royal Borough of Kensington & Chelsea (24 013 711)
Statement Closed after initial enquiries Homelessness 04-Feb-2025
Summary: We will not investigate this complaint about the Councils consideration of a homeless application. It was reasonable for Mr X to challenge the Council’s decision by way of statutory review and court appeal.
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Staffordshire County Council (24 014 003)
Statement Closed after initial enquiries Child protection 04-Feb-2025
Summary: We will not investigate this complaint that the Council has been at fault in the course of child protection action relating to the complainant’s children. There is no evidence that the Council is at fault in deciding to pause its consideration of the complaint and there are no grounds for us to intervene.