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Stockport Metropolitan Borough Council (24 003 984)
Statement Upheld Special educational needs 04-Feb-2025
Summary: Ms X complained that the Council failed to issue a final amended Education, Health and Care (EHC) Plan after her daughter’s emergency review, and it failed to provide education in accordance with her EHC Plan. We find some fault, causing a loss of special educational provision and avoidable distress. The Council has accepted our recommended ways to remedy this by making a symbolic payment for loss of education, an apology and service improvements. Therefore, we are closing the complaint.
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Kent County Council (24 004 142)
Statement Upheld Special educational needs 04-Feb-2025
Summary: Mrs X complained the Council failed to provide a suitable education for her daughter Z. Based on the information we have seen, there was fault in how the Council failed to consider whether it needed to arrange alternative education for Z when she stopped attending school. This caused Z to miss out on education and caused Mrs X avoidable distress. The Council should apologise, pay Mrs X a financial remedy and remind it staff of the Council’s legal duties.
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Dudley Metropolitan Borough Council (24 004 666)
Statement Upheld Special educational needs 04-Feb-2025
Summary: There was fault by the Council. There were delays in issuing final Education, Health and Care Plans after an annual review and a reassessment. This meant the complainant’s ability to appeal to the SEND tribunal was delayed. There was also service failure as the Council asked the school to organise tuition but did not monitor whether the tuition was suitable or provide tuition once the child had left school. There was also delay in providing online provision after a new Education, Health and Care Plan was issued. A symbolic payment and service improvements remedy the injustice caused from the loss of education which meant a child did not sit their exams.
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Lancashire County Council (24 004 971)
Statement Upheld Special educational needs 04-Feb-2025
Summary: There was 13 months delay by the Council in amending an Education, Health and Care plan after an annual review. This was fault. Apologising and making a symbolic payment remedies the injustice of distress and uncertainty.
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Sheffield City Council (24 005 127)
Statement Upheld Safeguarding 04-Feb-2025
Summary: The Council’s contracted care agency, Hallam24 Healthcare, failed to provide adequate home care to Mrs C. The Council also delayed carrying out a care review and informing her daughter, Miss B of the outcome of its safeguarding investigations. The Council was at fault for its delays and lack of communication, and for the poor standard of care given to Mrs C. Because of the fault, Mrs C suffered a lack of care, and it caused uncertainty, stress and worry to Miss B. The Council has agreed to apologise to Miss B, make a symbolic payment, issue staff briefings and provide staff training.
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Watford Borough Council (24 005 846)
Statement Upheld Council tax 04-Feb-2025
Summary: There was fault by the Council. The Council delayed writing off an amount of Council Tax which it said it would do. The Council has now written off the debt, but apologising and making a symbolic payment to the complainant remedies the frustration caused by the delay.
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Statement Upheld Assessment and care plan 04-Feb-2025
Summary: X complained the Council failed to properly communicate with them and delayed carrying out an assessment when they requested support to meet their care needs. The Council was at fault for the delay in assessing X’s needs. It has agreed to apologise and make a payment to acknowledge the frustration and uncertainty this caused X. The Council also failed to properly consider X’s request for reasonable adjustments. The Council has already apologised for the distress this caused. It has agreed to remind officers to check for any reasonable adjustments when communicating with service users.
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Kent County Council (23 018 200)
Statement Upheld Special educational needs 04-Feb-2025
Summary: Mrs X complained the Council did not complete her child, Y’s November 2022 annual review and delayed issuing Y’s amended Education, Health and Care (EHC) Plan following delays after a later annual review and reassessment. The Council was at fault for not completing Y’s November 2022 annual review, and delays with Y’s subsequent annual review, reassessment and delay in issuing Y’s final amended EHC Plan. The Council will apologise to Mrs X for the distress, frustration, uncertainty and time and trouble caused by the delays and pay her a symbolic payment. The Council has already agreed to act to improve its services.
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Calderdale Metropolitan Borough Council (24 002 468)
Statement Upheld Alternative provision 04-Feb-2025
Summary: Mrs X complained the Council failed to provide alternative provision support for her child when they stopped attending school. This caused frustration and distress, with her child missing out on education. We found the Council at fault for not properly considering its duties for alternative provision. The Council has agreed to apologise, make a symbolic payment and issue reminders to relevant staff.
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Suffolk County Council (24 003 122)
Statement Not upheld Traffic management 04-Feb-2025
Summary: Mr X complained about how the Council carried out a consultation when deciding whether to put an Experimental Traffic Order where he lives and says it was unfair how votes were counted. This has caused frustration and distress. We did not find fault with the actions of the Council.