Decision search
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Shropshire Council (24 016 252)
Statement Closed after initial enquiries Councillor conduct and standards 05-Feb-2025
Summary: We will not investigate this complaint about standards committees because there is not enough evidence of fault to justify investigating.
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London Borough of Bromley (24 016 391)
Statement Closed after initial enquiries Council tax 05-Feb-2025
Summary: We will not investigate this complaint about Council tax enforcement costs because there is no evidence of fault and there was a court remedy.
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North Somerset Council (24 016 401)
Statement Closed after initial enquiries Parking and other penalties 05-Feb-2025
Summary: We cannot investigate this complaint about two Penalty Charge Notices because the complainant appealed to the tribunal.
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Oldham Metropolitan Borough Council (24 014 447)
Statement Upheld Assessment and care plan 05-Feb-2025
Summary: We will not investigate this complaint about adult social care services. The Council failed to invite the complainant to a best interests meeting; it has apologised and confirmed the actions it will take to improve future service. It is unlikely the Ombudsman could add to this investigation or reach a different outcome. The Court of Protection is better placed to consider a challenge to what is in the best interests of the person using the Council’s service (the complainant’s relative).
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Statement Closed after initial enquiries Charging 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in refunding his father’s care fees. This is because the Council has already taken suitable action to resolve the matter.
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London Borough of Hammersmith & Fulham (24 014 471)
Statement Closed after initial enquiries Other 05-Feb-2025
Summary: We cannot investigate this complaint about how the Council acted as a financial deputy. The substantive matters are outside our jurisdiction as they were subject to court proceedings.
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East Sussex County Council (24 014 484)
Statement Closed after initial enquiries Residential care 05-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the care provided to her late mother Mrs Y at a home commissioned and part‑funded by the Council. There is insufficient injustice that we can now remedy to warrant us investigating. An investigation would not add to the safeguarding investigation or achieve a different outcome. We also cannot or would not achieve the outcome Mrs X seeks.
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Tameside Metropolitan Borough Council (24 014 521)
Statement Closed after initial enquiries Other 05-Feb-2025
Summary: We will not investigate Ms X’s complaint the Council discriminated against her and unlawfully detained her. This is because there is not enough evidence of fault to justify investigating and we cannot achieve the outcome she wants. There is no good reason why Ms X could not take the matter to court.
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Bury Metropolitan Borough Council (24 014 569)
Statement Closed after initial enquiries Antisocial behaviour 05-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to respond fully to his subject access request, his concerns about the Council’s response to his use of CCTV, or the Council’s response to his reports of anti-social behaviour. Mr X can take part of the complaint to the Information Commissioner’s Office, and an investigation into the other matters is unlikely to achieve any additional outcome.
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Statement Closed after initial enquiries Charging 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about his father’s assessed care charges. He says the disability related expenditure the Council has allowed do not reflect the actual costs incurred. This is because there is insufficient evidence of fault.