London Borough of Southwark (24 016 080)
Category : Adult care services > Transport
Decision : Closed after initial enquiries
Decision date : 23 Jan 2025
The Ombudsman's final decision:
Summary: We will not investigate this Blue Badge complaint because the Council has now approved the application.
The complaint
- The complainant, Ms X, complained the Council would not renew her Blue Badge.
The Ombudsman’s role and powers
- We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word fault to refer to these. We provide a free service but must use public money carefully. We may decide not to start an investigation if we are satisfied with the actions an organisation has taken or proposes to take. (Local Government Act 1974, section 24A(7), as amended)
How I considered this complaint
- I considered information provided by Ms X and the Council. I also considered our Assessment Code.
My assessment
- Ms X complained to us that the Council would not renew her Blue Badge.
- In response to our enquiries the Council said it had approved the application.
Final decision
- We will not investigate this complaint because the Council has approved the application.
Investigator's decision on behalf of the Ombudsman