Royal Borough of Kingston upon Thames (21 007 281)

Statement Closed after initial enquiries Other 05-Oct-2021

Summary: We cannot investigate this complaint about the Council’s response to the complainant’s concerns about trees on council-owned land and her enquiry about ownership of an adjoining fence. Complaints about the Council when it is acting in its role of managing its social and leasehold housing fall outside our jurisdiction.

Milton Keynes Council (21 007 251)

Statement Closed after initial enquiries Other 03-Oct-2021

Summary: We will not investigate this complaint about how the Council dealt with damage caused to her property by one its tenants. This is because we cannot investigated the Council’s actions in relation to the management of social housing.

London Borough of Croydon (21 006 246)

Statement Closed after initial enquiries Other 28-Sep-2021

Summary: We will not investigate this complaint about a Council charging for maintenance. It would be reasonable for the complainant to apply to the First-Tier Tribunal (Property Chamber - Residential Property) for a decision on whether she should be expected to pay the charges. The complaint is also late and there are no good reasons to exercise our discretion and investigate it now.

London Borough of Croydon (21 002 156)

Statement Closed after initial enquiries Other 26-Sep-2021

Summary: We will not investigate Ms X’s complaint about how the Council has dealt with her requests for assistance with her housing and council tax. This is because Ms X has not responded to the Council’s offers of assistance and requests for evidence. Therefore, there is no evidence of fault by the Council.

Sheffield City Council (21 005 219)

Statement Closed after initial enquiries Other 23-Sep-2021

Summary: We will not investigate Mr X’s complaint about the way the Council handled his application to renew a licence. This is because it was reasonable to expect him to use his right to appeal to the Residential Property Tribunal.

Mansfield District Council (21 007 555)

Statement Closed after initial enquiries Other 21-Sep-2021

Summary: We cannot investigate Mr X’s complaint about a lack of privacy from a Council property on his boundary. This is because it relates to the Council’s management of its social housing which lies outside our legal remit.

Harrogate Borough Council (21 005 761)

Statement Closed after initial enquiries Other 21-Sep-2021

Summary: We will not investigate this complaint about the Council’s policy of housing vulnerable homeless people with allegedly unsuitable private landlords. This is because the Council is entitled to set its own policies and it is unlikely further investigation would achieve the outcome the complainant is seeking.

London Borough of Lewisham (21 005 791)

Statement Closed after initial enquiries Other 21-Sep-2021

Summary: We cannot investigate this complaint. This is because we have no jurisdiction to investigate social housing landlords and the investigation was subject to court proceedings in 2020. We have no jurisdiction to consider any matter which has been considered by a court.

London Borough of Haringey (21 005 998)

Statement Closed after initial enquiries Other 21-Sep-2021

Summary: We will not investigate this complaint about a private lease agreement. It is reasonable for the complainant to seek a remedy in the courts which are better placed to determine legal liability and contractual matters.

Bolton Metropolitan Borough Council (20 013 986)

Statement Not upheld Other 16-Sep-2021

Summary: We have discontinued our investigation of this complaint. This is because the complainant has not provided enough information for us to proceed.