North Somerset Council (21 005 433)

Statement Closed after initial enquiries Antisocial behaviour 23-Sep-2021

Summary: We will not investigate this complaint about the way the Council looked into a report about anti social behaviour. This is because it is unlikely we would be able to add value to the Council’s response. Complaints specifically about the management of housing association properties should be directed to the Housing Ombudsman.

London Borough of Ealing (21 005 581)

Statement Closed after initial enquiries Antisocial behaviour 22-Sep-2021

Summary: We will not investigate this complaint about anti-social behaviour. This is because there is insufficient evidence of fault which would warrant an investigation.

South Cambridgeshire District Council (21 005 778)

Statement Upheld Antisocial behaviour 21-Sep-2021

Summary: We will not investigate this complaint about a noise nuisance. This is because the Council has already provided a proportionate remedy to any fault.

Allerdale Borough Council (20 012 306)

Statement Upheld Antisocial behaviour 19-Sep-2021

Summary: Mrs D complains the Council failed to enforce a high hedge Remedial Notice. The Ombudsman has found the Council failed to update Mrs D during the lockdown period in 2021. This did not cause a significant injustice. Overall, the Council acted without fault. The Ombudsman has completed the investigation and upheld the complaint because of the communications error.

Bournemouth, Christchurch and Poole Council (21 006 394)

Statement Closed after initial enquiries Antisocial behaviour 16-Sep-2021

Summary: We cannot investigate this complaint about a high hedge remedial notice. Mr X exercised his right of appeal against the notice to the Planning Inspectorate which is the proper body to consider these matters.

London Borough of Southwark (20 014 551)

Statement Not upheld Antisocial behaviour 14-Sep-2021

Summary: Mr D complains about nuisance caused by the Council using a neighbouring property for temporary accommodation. The Ombudsman has discontinued the investigation.

Basildon Borough Council (20 009 572)

Statement Upheld Antisocial behaviour 10-Sep-2021

Summary: Mr X complained the Council failed to take appropriate action about issues relating to his social housing and to protect Mr Y from anti-social behaviour. He also complained about its complaint handling. The Ombudsman has found fault by the Council causing injustice. The Council has agreed to remedy this by apologising to Mr Y, making payments to remedy the avoidable distress, time and trouble its faults caused, and providing evidence of service improvement.

Kirklees Metropolitan Borough Council (21 007 273)

Statement Closed after initial enquiries Antisocial behaviour 03-Sep-2021

Summary: We will not investigate this complaint about the Council’s failure to manage the behaviour of one of its tenants over a number of years. The Ombudsman cannot investigate the actions of social housing landlords.

London Borough of Sutton (20 006 766)

Statement Not upheld Antisocial behaviour 03-Sep-2021

Summary: Miss P complains about the Council’s lack of action to tackle noise nuisance from her neighbour. The Ombudsman’s view is that while the process was understandably distressing for Miss P, there was no significant fault by the Council. It could not take action without suitable evidence.

Leeds City Council (20 007 064)

Statement Upheld Antisocial behaviour 03-Sep-2021

Summary: Mr D says the Council failed to act when he reported antisocial behaviour from one of his neighbours. There is no evidence of fault in how the Council dealt with the case, other than its failure to explain why it did not pursue the community trigger process. An apology is satisfactory remedy.