Archive has 68 results
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Kingston Upon Hull City Council (21 002 357)
Statement Closed after initial enquiries Friends and family carers 07-Jul-2021
Summary: We will not investigate this complaint about children’s social care. The matter is being handled by the courts.
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Northumberland County Council (21 001 716)
Statement Closed after initial enquiries Friends and family carers 30-Jun-2021
Summary: We cannot investigate Ms X’s complaint about the information the Council gave a court and reports it prepared. We cannot investigate events which a Court has considered.
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London Borough of Barking & Dagenham (20 004 109)
Statement Upheld Friends and family carers 21-Jun-2021
Summary: the Council was entitled to reclaim the special guardianship allowance overpayment for Mrs G’s eldest child. However, the Council should have made age-related increases to the special guardianship allowance it paid. The Council has re-calculated the payments and reduced the amount Mrs G owes. The Council has offered to write off the remaining balance, so Mrs G now owes nothing. The Council will also review the payments of other families to check they have received the correct allowance.
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Milton Keynes Council (20 007 504)
Statement Upheld Friends and family carers 08-Jun-2021
Summary: Miss B says the Council failed to provide her with support for a child she holds a special guardianship order for. There is no fault by the Council except in the delay identifying a suitable therapist to provide either mediation or family therapy. An apology to Miss B and agreement to put the therapy into place is satisfactory remedy.
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Liverpool City Council (20 007 396)
Statement Upheld Friends and family carers 07-Jun-2021
Summary: Mrs D complained about the Council’s investigation into her complaints about children’s services. She said the Council delayed the complaint investigation, its stage 2 report was not thorough, and it did not arrange a stage 3 review panel. Mrs D said this put her to time and trouble chasing the Council to fulfil its statutory duties. We found fault with the Council causing injustice. The Council will carry out a new stage 2 complaint investigation and pay Mrs D a financial remedy to remedy this injustice. It will also provide staff training.
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Brighton & Hove City Council (20 001 244)
Statement Upheld Friends and family carers 27-May-2021
Summary: Mr X complains that the Council wrongly considered his and Mrs X’s care of their grandchildren to be a family arrangement. The Council is at fault for wrongly considering Mr and Mrs X’s care of their grandchildren to be a family arrangement. As a result Mr and Mrs X suffered financial loss as the Council did not pay foster carers allowance to them. The Council has agreed to remedy this injustice by paying a foster carers’ allowance to Mr and Mrs X for the six month period they looked after their grandchildren.
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Cumbria County Council (20 014 025)
Statement Closed after initial enquiries Friends and family carers 21-May-2021
Summary: We will not investigate Ms X’s complaint the Council has refused to treat her grandson, child A, as a looked after child and pay allowances from 2018. Also, that it has delayed pursuing the possibility of a special guardianship order. Ms X complains late about the history of the case and there is no good reason to exercise discretion to investigate. Ms X should take her own legal advice about applying to court.
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St Helens Metropolitan Borough Council (19 020 206)
Statement Upheld Friends and family carers 19-May-2021
Summary: Mrs B complains about the Council’s failure to provide sufficient support to her family since they started caring for two children and for its handling of her complaints about this. The Council was at fault for not completing support plan annual reviews for special guardians for at least five years, which has caused significant injustice to Mrs B and her family. The Council was also at fault for failing to complete recommendations following Mrs B’s stage two complaint and arranging a stage three complaint review. The Council has agreed to our recommendations to remedy the injustice caused to Mrs B and her family.
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Statement Upheld Friends and family carers 17-May-2021
Summary: Mrs X complains about the Council’s handling of her special guardianship of her nephew, Child Y. We find the Council at fault for failing to secure Child Y’s legal status in Spain (where he now lives with Mrs X) and for its handling of her complaints. The Council has agreed to remedy the significant injustice caused to Child Y and Mrs X, and work to resolve all issues around his legal status as soon as possible. The Council will also review its procedures to embed recent caselaw.
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Bournemouth, Christchurch and Poole Council ( (19 014 589)
Report Upheld Friends and family carers 12-May-2021
Summary: Ms X complained that the Council failed to consider her and her partner, Ms Y, and her sister, Ms D, as family foster carers and therefore they have missed out on appropriate financial and other support from the Council when caring for their nephew and niece.