Recent statements in this category are shown below:
Statement Closed after initial enquiries Friends and family carers 11-Aug-2017
Summary: The Ombudsman will not investigate this complaint about the actions of the council in relation to the complainant's niece and nephews. This is because we could not add anything to the Council's previous investigation.
Statement Not upheld Friends and family carers 31-Jul-2017
Summary: The Council accepts it could have been clearer in communicating with Mrs X about plans for care of her grandchild. The Ombudsman has not found evidence of further fault in the way it dealt with her about this matter.
Statement Upheld Friends and family carers 14-Jul-2017
Summary: The Ombudsman found fault on Mrs Q's complaint against the Council. The Council delayed making a Family and Friends Allowance payment to her for 8 months. Nor was the Council able to show it advised her about other possible financial help when the grandchildren lived with her. There was no fault on her complaint that the Council required her to complete another financial assessment. The agreed action remedies the avoidable injustice caused.
Statement Upheld Friends and family carers 11-Jul-2017
Summary: There is no fault in the Council's decision not to backdate Mrs X's residence order allowance to January 2011. There was delay in the Council dealing with Mrs X's complaint. It has offered to pay her £500 to recognise this and fault in the way her complaint was investigated. This is a suitable remedy in the circumstances.
Statement Closed after initial enquiries Friends and family carers 26-Jun-2017
Summary: The Ombudsman cannot investigate this complaint about a Viability Assessment Report about the complainant, produced by the Council's children's services. This is because the Report was produced for court proceedings, and so is out of the Ombudsman's jurisdiction.
Statement Upheld Friends and family carers 08-Jun-2017
Summary: Mr and Mrs B complained the Council failed to award the financial support ordered by the court in relation to their grandson. During the investigation the Council agreed to make the payments referred to by the court. No purpose would be served by further enquiry into the actions of the Council.
Statement Closed after initial enquiries Friends and family carers 19-May-2017
Summary: the Ombudsman will not investigate Ms B's complaint about a viability assessment because it is unlikely we would find fault and an investigation would not change the outcome. The Council is entitled to its views, and Ms B's comments about the assessment do not call the outcome into question.
Statement Upheld Friends and family carers 12-May-2017
Summary: The Council was at fault in the way it carried out a Special Guardianship Order financial assessment. After completing a reassessment, the Council found Mr and Mrs X were potentially entitled to a discretionary allowance of £151 a week. The Council has agreed to award them this allowance from the date of the original assessment, together with £500 for the distress it has caused.
Statement Upheld Friends and family carers 10-May-2017
Summary: The Council was at fault in its handling of Miss D's self-referral for assistance as a carer. There was unacceptable delay and the consideration of her case was unfair and irrational. It should carry out a fresh assessment of her and her son's needs and pay her a financial award to acknowledge its error.
Statement Not upheld Friends and family carers 08-May-2017
Summary: there was no fault in the payments the Council made to Mr and Mrs B as kinship carers for their granddaughter. Following Mr B's complaint, the Council paid Mr and Mrs B 14 days notice when the placement ended. This is fair.