Archive has 68 results
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Durham County Council (21 011 465)
Statement Closed after initial enquiries Friends and family carers 10-Dec-2021
Summary: We will not investigate this complaint about the Council refusing to deal with Ms X’s complaint. This is because there is insufficient evidence of fault by the Council to justify our involvement.
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Knowsley Metropolitan Borough Council (20 012 701)
Statement Upheld Friends and family carers 03-Dec-2021
Summary: Mr B complained the Council did not provide financial support when he took on responsibility for his granddaughter shortly after she was born in 2005. He said he suffered financial difficulties in providing care for her. There was fault by the Council which caused injustice to Mr B. The Council will make a payment to him.
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Cambridgeshire County Council (21 000 176)
Statement Upheld Friends and family carers 01-Dec-2021
Summary: Mr X complained the Council wrongly reduced the amount of his Residence Order Allowance in 2016 and continued to pay the wrong amount until 2020. He complained the Council failed to carry out means testing during this period and declined to backdate his allowance. Mr X says the Council’s actions caused him a lot of avoidable distress and financial hardship. Following our enquiries, the Council agreed to make a backdated payment to Mr X. We found the Council to be at fault. It has agreed to apologise to Mr X and make a payment to recognise the injustice caused.
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South Gloucestershire Council (21 010 808)
Statement Closed after initial enquiries Friends and family carers 23-Nov-2021
Summary: We will not investigate this complaint about the Council’s regulation of contact between Mrs X and her grandchild. Only a court can decide what contact arrangements should be.
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Statement Closed after initial enquiries Friends and family carers 05-Nov-2021
Summary: We will not investigate this complaint about the Council’s assessment of Ms B as a potential carer for her granddaughter. This is because the complaint concerns a matter which will be decided in Court.
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Milton Keynes Council (21 008 111)
Statement Closed after initial enquiries Friends and family carers 28-Oct-2021
Summary: We will not investigate Miss X’s complaint about a lack of financial support from the Council to help look after her nephews. This is because the complaint is late. There is also not enough evidence of fault by the Council.
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Lancashire County Council (21 007 387)
Statement Closed after initial enquiries Friends and family carers 25-Oct-2021
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to make payments to her whilst she cared for a child. She has delayed in complaining to us and it is reasonable to expect her to have complained earlier.
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Kingston Upon Hull City Council (20 011 279)
Statement Upheld Friends and family carers 17-Oct-2021
Summary: Mrs X complained about how the Council responded to an allegation her husband, Mr X, hurt a child they were caring for. The Council failed to properly record how it decided not to temporarily place the children with their aunt. This caused Mr and Mrs X and the children in the household uncertainty. The Council will pay Mr and Mrs X £200 and place this decision on the children’s records. The Council will also remind its staff they must make suitable records of its safeguarding decisions and how they are in a child’s best interests.
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London Borough of Brent (20 006 772)
Statement Not upheld Friends and family carers 10-Oct-2021
Summary: Mr X complained the Council acted outside of its powers by paying a court fine for him without his consent and without contacting him before doing so. He says this is unlawful and is aggrieved that the Council has not acknowledged that. I consider that the Council has acknowledged it acted with fault and offered an appropriate remedy to acknowledge any injustice. I am discontinuing this investigation as I cannot achieve the outcome Mr X wants.
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Liverpool City Council (21 007 529)
Statement Closed after initial enquiries Friends and family carers 06-Oct-2021
Summary: We will not investigate Mrs C’s complaint, concerning financial support she received whilst acting as her grandson’s formal carer. This is because the matters complained of are outside the timescales specified in the Ombudsman’s Assessment Code and Mrs C could reasonably have complained earlier.