London Borough of Newham (20 007 201)

Statement Upheld Disabled facilities grants 10-May-2021

Summary: Mr X complained about the Council’s delay in completing an adaptation for his mother, Mrs Y. This limited Mrs Y’s ability to independently maintain her personal care whilst waiting for an over bath shower to be installed. The Council accepts it delayed installing the shower. This delay was compounded by the national lockdown as a result of the COVID-19 pandemic. It will apologise, and make a payment to Mrs Y to remedy the injustice caused.

Coventry City Council (19 020 802)

Statement Upheld Disabled facilities grants 22-Apr-2021

Summary: Coventry City Council delayed in its handling of a complaint about its proposed plans for adaptations under a Disabled Facilities Grant. The Council will apologise and make a payment of £200 to recognise the injustice this caused.

Broxtowe Borough Council (21 000 070)

Statement Closed after initial enquiries Disabled facilities grants 21-Apr-2021

Summary: Mrs X complains about contact from the Council about the repayment of a housing repair loan relating to a property she inherited. We will not investigate as the complaint is made late to us and there are not good reasons to investigate now.

London Borough of Hillingdon (20 001 187)

Statement Upheld Disabled facilities grants 07-Apr-2021

Summary: Ms C complained the Council failed to install the adaptations she needed in a timely manner. As a result, Ms C said this put her at risk, which caused her distress. We found fault with the way time it took to progress Ms C’s case. The Council has agreed to apologise and pay a financial remedy for the distress Ms C experienced. It will also review its policy, the system and the resources it has in place for ensuring necessary adaptations are delivered in a timely manner.

Derbyshire County Council (20 005 213)

Statement Not upheld Disabled facilities grants 07-Apr-2021

Summary: Miss X complained about the way the Council assessed her sister, Miss F, for a disabled facilities grant. The Council was not at fault.