Portsmouth City Council (20 011 238)

Statement Not upheld Disabled facilities grants 21-Jun-2021

Summary: Mrs E complained about the Council’s refusal to install a shower screen. We find there was no fault in the Council’s initial decision-making not to install a shower screen. The Council has now installed the shower screen, but Mrs E is unhappy with the installation. We cannot investigate Mrs E’s complaint about the installation of the shower screen because it falls under the jurisdiction of the Housing Ombudsman Service.

Hertfordshire County Council (20 005 813)

Statement Closed after initial enquiries Disabled facilities grants 07-Jun-2021

Summary: The Ombudsmen will not investigate this complaint as it is unlikely an investigation would lead to findings of fault.

Somerset County Council (20 006 948)

Statement Upheld Disabled facilities grants 07-Jun-2021

Summary: Mr X complained about the Council’s decision to refuse his request for a disability adaptation to his rented property. We have found that Mr X was given inaccurate information about his landlord’s position causing confusion and frustration. To remedy the injustice caused by this fault, the Council has agreed to apologise in writing to Mr X. We have found no fault with the Council’s occupational therapy assessment.

London Borough of Barking & Dagenham (21 000 826)

Statement Closed after initial enquiries Disabled facilities grants 07-Jun-2021

Summary: Ms X complains about the Council’s decision not to provide her with a dropped kerb and hardstanding to make accessing her car easier. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

London Borough of Bexley (20 007 889)

Statement Upheld Disabled facilities grants 28-May-2021

Summary: We have found fault in the Council’s supervision of building works on Ms B’s property and there was a delay in completing the works. This meant Ms B and Ms E were living in accommodation that did not fully meet Ms E’s needs for a long time. The Council has agreed to apologise to Ms B and Ms E and a financial remedy.

Bristol City Council (20 006 019)

Statement Upheld Disabled facilities grants 27-May-2021

Summary: Mr C complains about delay and other matters in connection with a request the Council provide adaptations to his home. We uphold the complaint finding significant delay in the Council agreeing to and providing the adaptations Mr C needs. This has caused injustice to Mr C resulting from a loss of provision, distress and some unnecessary frustration, time and trouble. The Council accepts these findings and at the end of this statement we set out the action it has agreed to remedy that injustice and provide wider improvements to its home adaptations service.

Derbyshire County Council (20 004 090)

Statement Upheld Disabled facilities grants 21-May-2021

Summary: The Council’s delay in conduction on Occupation Therapy assessment of Mrs X was fault. As a result, Mr X cannot know if his wife’s last weeks could have been less painful and more dignified. The Council has agreed to apologise and pay Mr X £250 in recognition of this injustice.

Sedgemoor District Council (20 006 803)

Statement Not upheld Disabled facilities grants 21-May-2021

Summary: Mr and Mrs C complained about the Council’s administration of the Disabled Facilities Grant for their daughter. We find the Council met its limited duties by processing the grant and so was not at fault.

Durham County Council (20 008 382)

Statement Not upheld Disabled facilities grants 13-May-2021

Summary: Miss B complained the Council had not properly considered whether her property needed adaptations to meet her needs. As a result she does not have suitable bathing facilities. There was no fault by the Council.

London Borough of Brent (20 007 955)

Statement Not upheld Disabled facilities grants 11-May-2021

Summary: Mr X complained the Council refused to reimburse him when he paid privately to have a stairlift installed and delayed in carrying out works to his bathroom under the Disabled Facilities Grant scheme. There was no fault in the Council’s actions.