Archive has 74 results
-
Staffordshire County Council (20 005 734)
Statement Not upheld Disabled facilities grants 12-Sep-2021
Summary: Mr C complains on behalf of his son and daughter in law, Mr and Mrs J, that the Council did not provide reasonable options when they applied for a Disabled Facilities Grant for their young child, G. Mr C says G still does not have the adaptations he requires. We do not find fault with how the Council considered the application. It has explored the application and made a decision in line with relevant legislation.
-
Buckinghamshire Council (20 008 280)
Statement Upheld Disabled facilities grants 25-Aug-2021
Summary: The Council’s delay progressing Mr X’s request for a Disabled Facilities Grant was fault. There is also fault in how the Council dealt with Mr X’s application to the housing register. As a result, Mr X spent two years in accommodation where he could not access bathing facilities. The Council has agreed to apologise and pay Mr X £7350.
-
Statement Upheld Disabled facilities grants 17-Aug-2021
Summary: the complainant says the Council failed to explain and consider the criteria for waiving repayment of part of a Disabled Facilities Grant. The Council says it acted in line with its legal right to reclaim any grant where the property is sold within ten years of the grant. We found the Council acted with fault in not outlining its discretionary powers or inviting information on which it could decide if it should exercise its discretion. The Council agreed to review the decision.
-
Manchester City Council (20 012 551)
Statement Closed after initial enquiries Disabled facilities grants 10-Aug-2021
Summary: A woman complained about the way the Council’s dealt with her application for a Disabled Facilities Grant. But we do not have grounds to investigate this complaint because the level of injustice the woman suffered due to the Council’s fault does not warrant our further involvement.
-
City of Bradford Metropolitan District Council (21 003 890)
Statement Not upheld Disabled facilities grants 29-Jul-2021
Summary: Mr X’s complaint about how the Council was dealing with adaptions to his home has been resolved. The complaint will be discontinued.
-
Oldham Metropolitan Borough Council (20 013 959)
Statement Not upheld Disabled facilities grants 27-Jul-2021
Summary: There was no fault by the Council in a complaint about its dealings with the complainant over a disabled facilities grant.
-
Statement Closed after initial enquiries Disabled facilities grants 09-Jul-2021
Summary: We will not investigate this complaint about the Council’s decision not to reimburse Mrs X for a stairlift she purchased for her mother. This is because there is no evidence of fault by the Council.
-
Leeds City Council (21 001 748)
Statement Closed after initial enquiries Disabled facilities grants 07-Jul-2021
Summary: The complainant disagrees with the Council’s decision not to approve a Disabled Facilities Grant application. We will not investigate this complaint. We are unlikely to find fault in the way the Council came to its decision. And an investigation is unlikely to lead to a different outcome.
-
Staffordshire County Council (21 001 924)
Statement Closed after initial enquiries Disabled facilities grants 07-Jul-2021
Summary: We will not investigate this complaint about a legal charge placed on the complainants property. This is because the events that led to the charge happened too long ago and there is no evidence of fault in how the Council has communicated with Mr C about the charge more recently.
-
Herefordshire Council (20 005 830)
Statement Not upheld Disabled facilities grants 23-Jun-2021
Summary: Mr D complains the Council failed to advise him in 2015 and 2018 that he could apply for discretionary funding to adapt his home for his disabled wife. We have found no fault by the Council.