Nuneaton & Bedworth Borough Council (20 011 807)

Statement Not upheld Disabled facilities grants 18-Jan-2022

Summary: Ms X complains the Council has not dealt properly with disabled adaptations to her property. The Council was not at fault.

London Borough of Hillingdon (20 003 958)

Statement Upheld Disabled facilities grants 14-Jan-2022

Summary: The Council’s delay approving a Disabled Facilities Grant is fault. The Council has agreed to apologise, pay £2,300, and take action to improve its services.

Mid Sussex District Council (20 004 351)

Statement Upheld Disabled facilities grants 12-Jan-2022

Summary: We upheld complaint from Mr X about a lack of support from the Council when his daughter’s through-floor lift broke down. The Council failed to offer interim support or meet Mr X’s costs when the family had to stay away from their home. As a result, Mr X and his family suffered a significant injustice. The Council agreed to pay a financial remedy to recognise the injustice caused and review its internal procedures.

Gloucestershire County Council (20 007 589)

Statement Closed after initial enquiries Disabled facilities grants 11-Jan-2022

Summary: We will not investigate this complaint about how the Council assessed her need for adaptations to her home. This is because it is unlikely we would find fault with the actions of the Council.

Portsmouth City Council (20 007 473)

Statement Upheld Disabled facilities grants 16-Dec-2021

Summary: Miss B complains about the way the Council considered her application for a hard standing and dropped kerb. Miss B says she needs parking next to her house due to her medical conditions. She says the Council was unprofessional and did not properly assess her application. The Ombudsman finds fault in the Council’s policy and how it considered Miss B’s request.

City of Bradford Metropolitan District Council (21 000 192)

Statement Upheld Disabled facilities grants 14-Dec-2021

Summary: Mrs X complains about the Council’s actions in relation to a disabled facilities grant. She says the Council removed her and her children’s needs from the DFG application. She also says the Council delayed in completing the home adaptations. We find fault with the Council for delays in progressing the adaptation works. We have made recommendations.

East Sussex County Council (21 010 327)

Statement Closed after initial enquiries Disabled facilities grants 13-Dec-2021

Summary: We will not investigate this complaint about an Occupational Therapist (OT)’s actions in the process of determining a Disabled Facilities Grant (DFG) for the complainant’s son. This is because we are unlikely to find fault in the OT’s actions. Any admitted fault in the matter of delay did not cause any significant injustice to the complainant.

Coventry City Council (21 007 553)

Statement Closed after initial enquiries Disabled facilities grants 30-Nov-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to fund adaptation works which he privately arranged and funded prior to his mother’s Disabled Facilities Grant (DFG) application being approved. This is because there is no sign of fault in the Council’s decision. We will not investigate Mr X’s complaint about the timeframes for the DFG application process because we could not add to the response already provided via the Council’s investigation.

Bracknell Forest Council (21 009 132)

Statement Closed after initial enquiries Disabled facilities grants 29-Nov-2021

Summary: We will not investigate this complaint about how the Council dealt with a Disabled Facilities Grant. This is because the events happened too long ago, and I see no good reason why the complaint could not have been made sooner.

Royal Borough of Kensington & Chelsea (21 010 192)

Statement Closed after initial enquiries Disabled facilities grants 26-Nov-2021

Summary: We will not investigate this complaint about a Disabled Facilities Grant. The Council has offered a solution and an investigation would not lead to a different outcome.