London Borough of Hillingdon (21 002 369)

Statement Upheld Disabled facilities grants 24-Feb-2022

Summary: Mr B says the Council failed to properly consider his mother’s needs when completing works for a disabled facilities grant, failed to take action when the issues became clear, misled him and is unreasonably requiring a new disabled facilities grant application. The Council’s communications with Mr B have been poor and there was delay, although that is unlikely to have affected the issues being resolved. An apology, payment to Mr B and prioritising a visit to assess the works required is satisfactory remedy.

South Norfolk District Council (21 001 353)

Statement Not upheld Disabled facilities grants 17-Feb-2022

Summary: Mrs X complained about the way the Council handled her disabled facilities grant application. There was no fault in the Council’s actions.

London Borough of Richmond upon Thames (21 015 284)

Statement Closed after initial enquiries Disabled facilities grants 16-Feb-2022

Summary: We will not investigate this complaint about equipment a council occupational therapist placed in the complainant’s parents’ home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is not unreasonable to expect the complainant to take the matter to court.

London Borough of Hammersmith & Fulham (21 013 148)

Statement Closed after initial enquiries Disabled facilities grants 16-Feb-2022

Summary: We will not investigate this complaint about the Council’s response to an application for a Disabled Facilities Grant for an adapted bathroom. This is because there is no evidence of fault in the way the Council made its decisions.

Norwich City Council (20 011 124)

Statement Not upheld Disabled facilities grants 15-Feb-2022

Summary: Mrs B says the Council failed to properly inspect and wrongly signed off works completed under a disabled facilities grant when the works were not completed satisfactorily. I have found no evidence of fault by the Council.

Durham County Council (21 004 117)

Statement Not upheld Disabled facilities grants 14-Feb-2022

Summary: Mr and Mrs X complained about how the Council handled their disabled facilities grant referral and application. There was no fault in the Council’s actions.

Norfolk County Council (20 013 119)

Statement Not upheld Disabled facilities grants 14-Feb-2022

Summary: Mrs X complained the Council failed to properly assess her son’s needs under the disabled facility grant process. There was no fault in the Council’s actions.

Kent County Council (21 006 450)

Statement Upheld Disabled facilities grants 14-Feb-2022

Summary: Mr X complained the Council did not consider his opinion or the information he provided about his health problems when he requested a stairlift as an adaptation to his home. The Council’s decision-making was flawed and took too long. The Council agreed to apologise to Mr X for the uncertainty and frustration caused to him and reconsider his request.

Bristol City Council (21 013 158)

Statement Closed after initial enquiries Disabled facilities grants 08-Feb-2022

Summary: We will not investigate this complaint about a delay in starting work for a Disabled Facilities Grant. This is because there is insufficient evidence of fault by the Council.

City of Wolverhampton Council (21 001 454)

Statement Not upheld Disabled facilities grants 28-Jan-2022

Summary: Mrs B complains about the standard of work completed by contractors on behalf of the Council. Mrs B says there are multiple faults in the work, some of which are hazardous, and the Council did not properly inspect the work on completion. She asks the Council to provide recompense so she can instruct tradesmen to rectify the problems. The Ombudsman does not find fault in how the Council responded to Mrs B’s concerns.