Archive has 333 results
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Gloucestershire County Council (21 013 026)
Statement Upheld Charging 18-Jan-2022
Summary: The complainant, whom I shall call Ms C, complained on behalf of her (late) father, whom I shall call Mr F. Ms C complained about the way her father was charged for his residential care between 11 December 2019 and 31 January 2020. We found fault with the way the Council dealt with Mr F’s financial assessment and the way the care provider dealt with the signing of the contract. Both parties have agreed to apologise for this. Furthermore, the Council will provide a refund of some of the care home fees Mr F had to pay between 11 December 2019 and 31 January 2020.
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Norfolk County Council (21 013 112)
Statement Closed after initial enquiries Charging 18-Jan-2022
Summary: We will not investigate this complaint about the Council charging the late Mrs C’s estate for the legal fees incurred as a result of a deferred payment agreement. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation. We are satisfied an apology and review of processes remedies any injustice to Ms B caused by the delay in the Council responding to her complaint.
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Hampshire County Council (21 012 857)
Statement Closed after initial enquiries Charging 18-Jan-2022
Summary: We will not investigate this complaint about the Council charging 8% interest on his mother’s care costs. This is because it is unlikely we would find fault with the Council’s actions. We are also unable to investigate Mr X’s complaint about the Council failing to update him on accumulating costs of the care as this is a late complaint and there is no good reason for us to investigate this now.
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Coate Water Care Company (Church View Nursing Home) Limited (20 010 381)
Statement Upheld Charging 18-Jan-2022
Summary: The complainant, whom I shall call Ms C, complained on behalf of her (late) father, whom I shall call Mr F. Ms C complained about the way her father was charged for his residential care between 11 December 2019 and 31 January 2020. We found fault with the way the Council dealt with Mr F’s financial assessment and the way the care provider dealt with the signing of the contract. Both parties have agreed to apologise for this. Furthermore, the Council will provide a refund of some of the care home fees Mr F had to pay between 11 December 2019 and 31 January 2020.
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Leicestershire County Council (21 013 028)
Statement Upheld Charging 17-Jan-2022
Summary: We will not investigate Ms B’s complaint about delays and poor communication with the Council regarding her mother’s, Mrs C’s, care charges. This is because we could not add to the Council’s response or make a different finding even if we investigated.
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London Borough of Barking & Dagenham (21 003 701)
Statement Upheld Charging 14-Jan-2022
Summary: the Council failed to follow the care and support statutory guidance when placing Mrs B’s mother in a care home. An apology, agreement for the Council to cover the cost of the top up fee and a reminder to officers is satisfactory remedy.
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Cheshire West & Chester Council (21 007 810)
Statement Upheld Charging 14-Jan-2022
Summary: There was fault by the Council which failed to provide appropriate information about care charges at the right time. This caused avoidable distress of receiving a large bill. Within one month of the final decision, the Council will apologise and reduce the bill by £100.
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Essex County Council (21 000 261)
Statement Upheld Charging 12-Jan-2022
Summary: the complainant, Ms X complained the Council failed to honour its commitment to fund her mother’s care in a care home the Council arranged for the family. This led to the family incurring a large debt. The Council said it provided the family with full details of the charges, outlined them in its financial assessment and so it believes they knew they must pay the care charges. We found the Council acted with fault in not making this clear. However, the service user’s financial assessment would always show she must pay a contribution to her care costs limiting the injustice. The Council agreed to apologise and pay £200 in recognition of the confusion and distress caused.
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Lincolnshire County Council (21 000 911)
Statement Upheld Charging 12-Jan-2022
Summary: Ms X complains the Council was at fault as it did not communicate her mother, Mrs Y would be required to contribute towards a domiciliary care service. The Council has accepted it was at fault. It has apologised and offered to withdraw the invoice for the charges incurred. This is a suitable remedy in this case, so we have completed our investigation.
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Statement Upheld Charging 12-Jan-2022
Summary: Mrs X complained about the Council’s handling of her father’s financial assessment in December 2020. There was fault in the way the Council decided that gifts to great grandchildren amounted to a deprivation of assets and it will reconsider that decision. There was also an initial failure to explain its reasons for deciding a payment for renovations amounted to a deprivation of assets, for which it should apologise.