Archive has 238 results
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Lancashire County Council (20 008 246)
Statement Closed after initial enquiries Other 05-Jan-2021
Summary: We will not investigate this complaint about the conduct of a social worker. This is because it is a late complaint, many of the issues have been subject to court proceedings, and there is another body the complainant could complain to. In addition, there is insufficient evidence of fault by the Council.
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Stoke-on-Trent City Council (20 007 081)
Statement Closed after initial enquiries Other 05-Jan-2021
Summary: We cannot investigate Mr X’s complaint about a social worker’s conduct during court proceedings and the contents of her report to the court because it lies outside our jurisdiction. The law prevents us from considering complaints about matters that have been, or are being, considered in court proceedings.
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West Sussex County Council (20 009 663)
Statement Closed after initial enquiries Other 24-Dec-2020
Summary: We cannot investigate Mr X’s complaint that the Council has placed his child in foster care and is allowing him only 45 minutes a week supervised contact. We cannot investigate court proceedings.
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Slough Borough Council (20 007 487)
Statement Closed after initial enquiries Other 22-Dec-2020
Summary: We cannot investigate Miss B’s complaint that the Council has refused to carry out a review of the removal of her son from her care and his subsequent adoption. This is because the matters were decided in court.
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Cumbria County Council (20 007 573)
Statement Closed after initial enquiries Other 22-Dec-2020
Summary: We will not investigate Mr B’s complaint that the Council has refused to allow his complaint to go to the final stage of the statutory children’s services procedure. This is because there is nothing significant to be gained by doing so.
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Kent County Council (20 008 240)
Statement Closed after initial enquiries Other 18-Dec-2020
Summary: We will not investigate Mr X’s complaint that the Council in 2017 gave inaccurate information to the family court about his behaviour. We cannot investigate what happens in court including the content of reports.
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Statement Closed after initial enquiries Other 18-Dec-2020
Summary: We will not investigate this complaint about the Council’s children’s services assessments. This is because it is reasonable to expect Mr Y to take the matter to court.
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Worcestershire County Council (19 019 934)
Statement Upheld Other 17-Dec-2020
Summary: The Council failed to keep Mr X’s status as a Child in Need under review. It also failed to consider whether Mr X qualified for advice and assistance when he turned 18. The Council has now agreed to provide this support. It should also apologise and pay Mr X £5000.
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Cheshire East Council (20 005 970)
Statement Closed after initial enquiries Other 15-Dec-2020
Summary: Mr X complained about the Council’s actions before and during care proceedings in court. We cannot investigate the complaint because we cannot investigate legal proceedings.
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London Borough of Lambeth (19 011 583)
Statement Upheld Other 14-Dec-2020
Summary: Mr and Mrs B complained the Council failed to tell them of the decision not to assess their children for an Education Health and Care Plan (EHCP) so they could not challenge the decision. They also complained about the Council’s involvement with them under its child protection duties. They consider the Council failed to take account of all relevant information, so the family did not have the support needed and has experienced significant avoidable distress. There was fault in the handling of the complaint which has caused injustice. The Council will apologise and make a payment to Mr and Mrs B.