Recent statements in this category are shown below:

  • Oxfordshire County Council (16 019 285)

    Statement Not upheld Other 17-Jul-2017

    Summary: Mr A complains the Council failed to properly investigate the NSPCC referral made to it in connection with his two children because it viewed the matter as a "domestic" and that he had been behind the referral. While the Council was at fault in failing to notify Mr A of the referral, there is no evidence to support his claim that it was not properly investigated and the Ombudsman will not pursue the complaint any further.

  • Durham County Council (17 003 295)

    Statement Closed after initial enquiries Other 12-Jul-2017

    Summary: We will not investigate issues previously considered and decided and cannot investigate court decisions about Mrs M's children's care. Mrs M's complaint about child protection minutes not being provided is not significant enough to justify an investigation.

  • Brighton & Hove City Council (16 017 890)

    Statement Closed after initial enquiries Other 06-Jul-2017

    Summary: We will not investigate Mr F's complaint about data handling issues as the Information Commissioner's Office is better placed to do so.

  • Sunderland City Council (17 003 811)

    Statement Closed after initial enquiries Other 04-Jul-2017

    Summary: The children services events Mrs M complains of, stem back to 1979 and are too old to investigate now.

  • Leeds City Council (16 015 613)

    Statement Upheld Other 30-Jun-2017

    Summary: Mr C was unhappy with the content of an assessment written about him and his family. There is evidence of fault and the Council has been asked to pay him £500.

  • Kent County Council (16 013 998)

    Statement Upheld Other 30-Jun-2017

    Summary: The Council apologised for faults in child and family assessment reports and for sharing inaccurate information inappropriately. However the Council has not properly recognised the impact of these faults on the complainant and her family in its remedy.

  • Worcestershire County Council (17 003 586)

    Statement Closed after initial enquiries Other 30-Jun-2017

    Summary: The Ombudsman cannot investigate this complaint about the refusal to accept the complainant as a parent governor. This is because the Ombudsman cannot consider complaints about the management of schools.

  • Lancashire County Council (16 009 763)

    Statement Closed after initial enquiries Other 28-Jun-2017

    Summary: the Ombudsman will not investigate this complaint about the actions of a social worker for the Council. This is because some of the matters raised have formed part of court proceedings, and some parts of the complaint are made late. Additionally other aspects of the complaint need to be considered under the Council's personnel procedures. the complaint is therefore out of the Ombudsman's jurisdiction.

  • Lancashire County Council (15 018 320)

    Statement Closed after initial enquiries Other 23-Jun-2017

    Summary: The Ombudsman will not investigate Miss B's complaint about the Council's actions towards her daughter, whom she says was placed by the Council under a special guardianship order several years ago. Parts of the complaint are late, the Ombudsman cannot investigate what happened in court and it would be reasonable for Miss B to take court action to achieve what she wants for her daughter's living arrangements

  • London Borough of Sutton (16 014 504)

    Statement Upheld Other 22-Jun-2017

    Summary: The Council responded appropriately to Mrs B's complaints about its actions in respect of her son. An independent investigator found fault in the Council's actions and made recommendations as a result of those findings. There is nothing the Ombudsman can add to the Council's response. Mrs B considers the Council should have done more to foster a positive relationship between herself and her son, but there was a limit to what the Council could achieve as he was clear he did not wish to have contact with her.