Recent statements in this category are shown below:
Statement Upheld Other 15-May-2017
Summary: The Council was at fault for not responding to parts of Miss B's complaint at stage 1 of the Children Act 1989 statutory complaints procedure. However, it was not at fault for refusing to respond to other parts of the complaint. The Council has agreed to respond to the parts of Miss B's complaint that it should have looked into, which will remedy her injustice.
Statement Not upheld Other 15-May-2017
Summary: The Council originally agreed to pay Ms X a sum which amounted to more than her costs of attending supervised contact with her children when they were in the Council's care. It later lowered the amount to the costs she incurred. Its original decision was wrong. The Council apologised and paid her £100 to recognise this error and this is a sufficient remedy to recognise the original mistake.
Statement Closed after initial enquiries Other 11-May-2017
Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.
Statement Closed after initial enquiries Other 09-May-2017
Summary: The Ombudsman will not investigate Ms A's complaint that the Council failed to support her in caring for a child. The complaint is late and there are insufficient grounds for the Ombudsman to investigate it now.
Statement Upheld Other 04-May-2017
Summary:to gather important information about the child or family, to analyze their needs and /or the level of any risk and harm....;
Mr F complains that the Council took too long to deal with his complaint about Children's Services through the statutory complaints' procedure
Statement Closed after initial enquiries Other 03-May-2017
Summary: The Ombudsman will not investigate Mr F's complaint because the Health and Care Professions Council is better placed and it is unlikely an Ombudsman investigation could add to the Council's reply.
Statement Upheld Other 03-May-2017
Summary: The Council failed to record its response to individual safeguarding alerts and incidents involving Mr and Mrs X's grandchild. This has caused Mr and Mrs X a prolonged period of uncertainty. The Council has already reviewed its procedures to ensure it meets the guidelines from the local safeguarding board and agreed apologise to Mr and Mrs X.
Statement Closed after initial enquiries Other 27-Apr-2017
Summary: The Ombudsman will not investigate Mr F's complaint as the Information Commissioner's Office is better placed to consider if the children services team breached the Data Protection Act 1998.
Statement Closed after initial enquiries Other 26-Apr-2017
Summary: The Ombudsman will not investigate this complaint about the actions of the Council between stage one and stage two of the Council's complaints process. This is because there is we could not achieve a worthwhile outcome through further investigation as the complainant has already had a remedy awarded as part of a previous complaint.
Statement Closed after initial enquiries Other 25-Apr-2017
Summary: The Ombudsman cannot investigate Mr A's complaint about the injunction obtained against him by the Council because the matter has been considered in court. There is nothing to be gained from investigating the events leading to the injunction or the Council's response to it because the Ombudsman cannot achieve the outcomes Mr A wants.