Recent statements in this category are shown below:
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Statement Closed after initial enquiries Other 13-Jan-2026
Summary: We cannot investigate Miss X’s complaint about how the Council handled her case when her children were taken away from her. The issues raised relate to what happened in court.
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Hertfordshire County Council (25 002 168)
Statement Upheld Other 13-Jan-2026
Summary: Mr X complained about the way the Council dealt with his son, Y’s care. The Council was at fault for incorrectly making an early referral and giving Mr X confusing information about panel attendees. This caused Mr X frustration. The Council has agreed to arrange a stage three panel to remedy this.
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Southend-on-Sea City Council (25 019 845)
Statement Upheld Other 12-Jan-2026
Summary: We uphold this complaint about delay on the Council’s part in completing the statutory procedure for complaints about children’s services matters. It has now offered Mrs X two alternative dates in the near future for a Stage 3 panel to complete the procedure.
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London Borough of Wandsworth (25 010 775)
Statement Closed after initial enquiries Other 09-Jan-2026
Summary: We cannot investigate X’s complaint about a school’s actions or the Council’s investigation into the school’s complaint response. It is reasonable to expect X to have complained to us earlier about a Council safeguarding investigation in December 2023.
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Norfolk County Council (25 018 820)
Statement Upheld Other 09-Jan-2026
Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage three of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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Stockton-on-Tees Borough Council (25 012 898)
Statement Closed after initial enquiries Other 08-Jan-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s children’s services, because the Council has already provided a suitable resolution, and further investigation is unlikely to achieve anything more. Other matters fall outside our jurisdiction and should be raised in Court or with another body.
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Rotherham Metropolitan Borough Council (25 010 165)
Statement Closed after initial enquiries Other 08-Jan-2026
Summary: We will not investigate Miss X’s complaint about a children services’ safeguarding referral consideration. It is unlikely we would find Council fault which has directly caused a significant injustice to Miss X. The Information Commissioner’s Office is better placed to consider Miss X’s data protection complaints.
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Hertfordshire County Council (25 017 452)
Statement Closed after initial enquiries Other 08-Jan-2026
Summary: We cannot investigate Mrs X’s complaint about the preparation and contents of a Section 7 report that the Council presented to a court. The law prevents us from investigating what happens during court proceedings.
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Statement Closed after initial enquiries Other 08-Jan-2026
Summary: We cannot investigate Ms X’s complaint about the preparation and contents of a report that the Council presented to a court. The law prevents us from investigating what happens during court proceedings.
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Milton Keynes Council (25 021 010)
Statement Closed after initial enquiries Other 08-Jan-2026
Summary: We will not investigate Miss X’s complaint about how the Council has dealt with her complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault with its decision to suspend its investigation.