Other


Recent statements in this category are shown below:

  • West Sussex County Council (17 001 121)

    Statement Closed after initial enquiries Other 11-Sep-2017

    Summary: The Ombudsman will not investigate Miss C's complaint about the Council's actions in relation to her disabled child. It is unlikely we would find fault.

  • Wokingham Borough Council (17 000 729)

    Statement Upheld Other 11-Sep-2017

    Summary: The Council is at fault in refusing to consider this complaint at stage 3 of the statutory children's social services complaints procedure as it has no valid grounds to do so. The Council should make arrangements to arrange an independent review panel at stage 3 of the procedure now.

  • London Borough of Hillingdon (16 010 959)

    Statement Upheld Other 08-Sep-2017

    Summary: Ms X complains of fault in the Council's handling of the care of her daughter under section 20 of the Children Act 1989. There was fault by the Council because of a delay in undertaking a maternity test. The Council agreed to pay Ms X £500 to remedy the injustice she suffered.

  • Durham County Council (17 007 547)

    Statement Closed after initial enquiries Other 07-Sep-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about the Council's actions regarding her son. The Council had good reasons for assessing the safety of Ms X's son who has now moved to live with his father.

  • Sandwell Metropolitan Borough Council (16 014 809)

    Statement Not upheld Other 07-Sep-2017

    Summary: Part of Mr D's complaints made on behalf of his son against the Council are not within the Ombudsman's jurisdiction. This is because he can seek a remedy through the courts. The Ombudsman exercised discretion not to investigate his complaints about the timing of passing information to the police. This is because it is unlikely we could add to the Council's investigation. Mr D was satisfied with the Council's explanation about an interview. While there were delays in the complaints procedure, there is no outstanding injustice to Mr D.

  • Leeds City Council (17 006 597)

    Statement Closed after initial enquiries Other 01-Sep-2017

    Summary: The Ombudsman cannot investigate this complaint of sex discrimination, and inaccuracies, in a court report. This is because the law prevents him from investigating any matter that forms part of court proceedings.

  • West Berkshire Council (16 013 794)

    Statement Closed after initial enquiries Other 31-Aug-2017

    Summary: The Ombudsman cannot and should not investigate Mrs P's complaint about the Council's care and education of her daughter.

  • Norfolk County Council (16 017 667)

    Statement Upheld Other 24-Aug-2017

    Summary: The Council was at fault because it delayed telling Ms X it had ended Early Help and why. This led to confusion for Ms X about whether the service was still supporting the family and a delay in the Council assessing the family. The Council has agreed to apologise. The Council was not at fault in how it communicated to Ms X about a visit and a meeting, or when it did not consider Ms X's complaint at stage two of its complaints procedures.

  • Westminster City Council (15 014 372)

    Statement Upheld Other 24-Aug-2017

    Summary: There was no fault in the Council's offers of support to Ms B and her son C and its involvement with C's education. However there was delay in the Council's response to Ms B's complaints and fault in some of the Council's actions when C went missing.

  • Newcastle upon Tyne City Council (17 004 153)

    Statement Closed after initial enquiries Other 23-Aug-2017

    Summary: The Ombudsman will not investigate Miss X's complaint about the Council's refusal to destroy records. The Council has acted in accordance with the relevant regulations. An investigation by the Ombudsman could not achieve the outcome Miss X wants.

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