Archive has 238 results
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Telford & Wrekin Council (20 011 569)
Statement Closed after initial enquiries Other 04-Mar-2021
Summary: We will not investigate Ms X’s complaint that the Council provided a court with a biased report and did not follow up concerns about her children in 2018 and 2019. We cannot investigate what happens in a court and Ms X complains late, outside the 12-month permitted period.
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Cumbria County Council (20 006 641)
Statement Upheld Other 04-Mar-2021
Summary: We find fault with the Council for failing to allow Mr B to progress his complaint through the Councils complaint process. This caused injustice to Mr B. The Council agrees actions to remedy the injustice.
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Hertfordshire County Council (20 008 018)
Statement Closed after initial enquiries Other 02-Mar-2021
Summary: We will not investigate Miss X’s complaint that the Council was biased in favour of her former partner. The matters complained of are not separable from those where Miss X has a right to return to court it would be reasonable to use.
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Surrey County Council (20 010 575)
Statement Closed after initial enquiries Other 02-Mar-2021
Summary: The Ombudsman will not investigate Miss X’s complaint about the content of a Section 37 report and the social worker who wrote it. This is because the law prevents us from investigating matters which have been discussed in court.
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Plymouth City Council (20 010 825)
Statement Closed after initial enquiries Other 01-Mar-2021
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to reconsider the outcome of a complaint it investigated in 2017 and the remedy it agreed. This matter is historic and there is no good reason to investigate it.
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Essex County Council (20 007 809)
Statement Closed after initial enquiries Other 26-Feb-2021
Summary: We will not investigate Mrs X’s complaint about the Council’s children services team not supporting her nine years ago and her mother’s employment contract terms. There are no good reasons why the late complaint rule should not apply.
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Wakefield City Council (20 002 484)
Statement Upheld Other 23-Feb-2021
Summary: Mr and Mrs F complained the Council failed to properly consider the complaints they made about the way it had looked after their daughter, G, who was in care. The Council accepted their complaints at Stage One of the statutory complaints procedure but then failed to proceed to the subsequent stages. This had caused Mr and Mrs F time and trouble in trying to get the Council to follow the guidance. The Council has agreed to start a statutory Stage Two investigation into their complaints and to make a payment to acknowledge their time and trouble.
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Swindon Borough Council (20 007 043)
Statement Upheld Other 23-Feb-2021
Summary: The Council was at fault for a delay in carrying out actions it had agreed with Mrs B in response to her complaint. It has agreed to update her on these actions, and to apologise. It has also agreed to make a symbolic payment of £100 to recognise the injustice caused to Mrs B by the delay.
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Wakefield City Council (20 011 231)
Statement Upheld Other 23-Feb-2021
Summary: Mr and Mrs F complained the Council failed to properly consider the complaints they made about the way it had looked after their son, H, who was in care. The Council accepted their complaints at Stage One of the statutory complaints procedure but then failed to proceed to the subsequent stages. This had caused Mr and Mrs F time and trouble in trying to get the Council to follow the appropriate guidance. The Council has agreed to start a statutory Stage Two investigation into their complaints as soon as possible and to make a payment to acknowledge their time and trouble.
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Suffolk County Council (20 004 045)
Statement Not upheld Other 19-Feb-2021
Summary: Mr F complains about his dealings with the Council in connection with the care of his young son, B. The Council has proposed an investigation by an independent investigator under special procedures for investigating complaints about children’s services. The investigation would focus on the needs of Mr F’s son. This is a good way forward.