Thanet District Council (21 013 549)

Statement Closed after initial enquiries Noise 31-Jan-2022

Summary: Mr X complains about the Council’s handling of noise nuisance complaints he made against a business which operates close to his. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

London Borough of Tower Hamlets (21 003 361)

Statement Upheld Noise 31-Jan-2022

Summary: Mr A complains the Council failed to properly investigate his complaints of a statutory noise nuisance, which forced him to move house and incur costs. The Ombudsman finds fault with the Council for failing to follow its noise policies, and for delaying investigating Mr A’s noise complaints. This caused Mr A distress and uncertainty. The Council has agreed to pay financial sum to Mr A in recognition of the distress and uncertainty caused. The Council has also agreed to implement service improvements.

Bristol City Council (21 014 097)

Statement Closed after initial enquiries Noise 26-Jan-2022

Summary: We will not investigate this complaint about the Council’s handling of noise nuisance reports made by Ms X about the building of a development close to her home. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

South Derbyshire District Council (21 013 471)

Statement Closed after initial enquiries Noise 25-Jan-2022

Summary: Ms X complains about the Council’s response to her complaints of noise nuisance from a games area near her home. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Nuneaton & Bedworth Borough Council (20 012 934)

Statement Upheld Noise 18-Jan-2022

Summary: Ms X complained about the Council’s investigation into noise nuisance from a neighbour. She said the Council issued an abatement notice but failed to act quickly enough after the notice was breached, meaning it ran out of time to prosecute. The Ombudsman found the Council was at fault when it missed two deadlines to prosecute Ms X’s neighbour.

Chichester District Council (21 012 638)

Statement Closed after initial enquiries Noise 10-Jan-2022

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his noise nuisance complaint in 2016. This is because the complaint is late and we have seen no good reasons to exercise our discretion to investigate it.

London Borough of Wandsworth (21 000 503)

Statement Upheld Noise 07-Jan-2022

Summary: Ms Y complains about the Council’s handling of reports of noise nuisance caused by a food establishment, Food Establishment B, below her property. She says the Council failed to take enforcement action against B following the serving of two noise abatement notices. The Ombudsman finds the Council at fault for failing to clearly decide whether to prosecute B. The Council has agreed to apologise to Ms Y and make her a payment to remedy the injustice caused. The Council has also agreed to make several service improvements.

Salford City Council (21 002 006)

Statement Not upheld Noise 06-Jan-2022

Summary: Mr X complained that the Council has failed to address noise from a neighbouring house for over ten years. He says this has caused him and his family and surrounding neighbours injustice in the form of distress. The Council is not at fault. It has investigated Mr X’s complaints and decided on the evidence that any noise does not amount to a statutory nuisance.

Westminster City Council (21 012 378)

Statement Closed after initial enquiries Noise 05-Jan-2022

Summary: We will not investigate this complaint about a noise nuisance investigation. there is insufficient evidence of fault which would warrant an investigation.

London Borough of Barnet (21 005 850)

Statement Closed after initial enquiries Noise 05-Jan-2022

Summary: We have not investigated this complaint, about alleged nuisances arising from the operations of a COVID-19 testing site. This is because the magistrates’ court is better placed to consider the matter.