Norwich City Council (25 004 815)

Statement Closed after initial enquiries Noise 28-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council not taking enforcement action following his reports of noise from the commercial premises below his flat. The Council did not identify a statutory nuisance and there is not enough evidence of fault in the Council’s investigation and decision-making processes to warrant us investigating.

Wigan Metropolitan Borough Council (24 013 641)

Statement Upheld Noise 21-Jul-2025

Summary: Mr X complained about the Council’s investigation of his complaint about noise from a food and music venue. There was no fault in the Council’s investigation of the complaint. The remedy offered by the Council during its complaints procedure for the delay in responding to the official complaint remedied the injustice.

Welwyn Hatfield Borough Council (25 001 429)

Statement Closed after initial enquiries Noise 06-Jul-2025

Summary: We will not investigate this complaint about early refuse collections. This is because there is not enough evidence of fault to justify an investigation.

Hastings Borough Council (24 023 480)

Statement Closed after initial enquiries Noise 01-Jul-2025

Summary: We will not investigate this complaint about noise because there is not enough evidence of fault to justify investigating.

Plymouth City Council (24 022 863)

Statement Closed after initial enquiries Noise 01-Jul-2025

Summary: We will not investigate Mr X’s complaint the Council failed to carry out an appropriate investigation into vibrations affecting his property from a nearby quarry. This is because there is insufficient evidence of fault.

Dacorum Borough Council (24 023 295)

Statement Closed after initial enquiries Noise 26-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision not to pursue further action over noise nuisance reported by the complainant. There is insufficient evidence of fault which would warrant an investigation.

West Northamptonshire Council (24 023 337)

Statement Closed after initial enquiries Noise 23-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to investigate his report of statutory noise nuisance in summer 2023 because the complaint is late. We will not investigate the remainder because there is insufficient evidence of fault.

Newark & Sherwood District Council (24 013 431)

Statement Upheld Noise 19-Jun-2025

Summary: Mr X complained the Council did not properly respond to his reports of the nuisance caused by a loud car. We find the Council at fault for the way it decided it had no powers which caused injustice in the form of uncertainty. The Council agreed to apologise.

Spelthorne Borough Council (24 017 630)

Statement Closed after initial enquiries Noise 16-Jun-2025

Summary: We will not investigate this complaint about the Council failing to take enforcement action against noise nuisance from a gym. There is insufficient evidence of fault, and we are unlikely to be able to add anything worthwhile to the Council’s ongoing investigation.

Cornwall Council (24 012 596)

Statement Closed after initial enquiries Noise 12-Jun-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s response to his concerns about noise nuisance and planning enforcement issues relating to an airfield. The matters about noise are outside our jurisdiction because they have already been considered by a court. We will not investigate the planning enforcement issues because the Council has considered whether to take enforcement action but decided it is not expedient to do so. There is insufficient evidence of fault in this decision to warrant an investigation.