London Borough of Hounslow (19 020 461)

Statement Upheld Noise 26-Feb-2021

Summary: Mr X complained the Council failed to follow up on his reports of noise nuisance since August 2019. Mr X also complained the Council failed to keep him updated about his noise nuisance reports and complaint. The Ombudsman finds fault with the actions of the Council. The Council has agreed to update its policy, provide training to staff and issues a bulletin about the interim measures it is taking during the Covid-19 pandemic. The Council also agreed to provide Mr X with an apology and payment of £300 to reflect the frustration, distress and delays experienced.

Scarborough Borough Council (20 001 699)

Statement Not upheld Noise 25-Feb-2021

Summary: Mr X complained the Council failed to act on his complaints about noise and breach of licensing conditions at two pubs near his holiday home. The Council was not at fault.

Sandwell Metropolitan Borough Council (20 009 944)

Statement Closed after initial enquiries Noise 17-Feb-2021

Summary: Mr X complained about the Council’s failure to take action over his neighbour’s boiler outlet which he says causes nuisance and a threat to his health. We should not exercise discretion to investigate this complaint. This is because it concerns matters which Mr X was aware of before the 12-month timescale for submitting complaints.

Luton Borough Council (20 009 361)

Statement Upheld Noise 15-Feb-2021

Summary: Mr X complains the Council did not properly deal with a planning application near his home and has not investigated concerns about noise and dust. The Council is at fault because it did not follow its complaints policy. Mr X cannot be clear how the Council is responding to his complaints. The Council has agreed to write to Mr X to clarify how it will respond to him and issue guidance to staff to ensure it follows its complaints policy.

Tandridge District Council (20 009 715)

Statement Closed after initial enquiries Noise 15-Feb-2021

Summary: Mr X complains about the Council’s handling of his complaints of noise nuisance from dog kennels near his home. We will not investigate the complaint because it is unlikely we can usefully add to the investigation already carried out by the Council in response to the 2019 complaint and it is open to him to co-operate with the Council with any new investigation into the matter.

Cambridge City Council (19 020 398)

Statement Not upheld Noise 09-Feb-2021

Summary: Ms D complains the Council failed to deal effectively with noise nuisance and anti-social behaviour from her downstairs neighbour. We have found no fault by the Council.

Basingstoke & Deane Borough Council (20 004 396)

Statement Not upheld Noise 08-Feb-2021

Summary: Miss X complains that the Council has failed to act on her reports of nuisance and anti-social behaviour from her neighbours. She also complains that the Council has unfairly restricted her contact with officers. Miss X says she feels mentally abused by the Council and her neighbours, distressed, and traumatised. The Ombudsman does not find the Council at fault.