Worthing Borough Council
Annual statistics ?Find out more about annual statistics
-
Complaints upheld
50% Complaints upheld by Worthing Borough Council
50% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
2 upheld decisions
View upheld decisionsAdjusted for Worthing Borough Council's population, this is
1.8 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 4 investigations for the period between 1 April 2023 to 31 March 2024
-
Compliance with Ombudsman recommendations
No recommendations were due for compliance in this period
-
Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Worthing Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 2 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Worthing Borough Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 23 007 485
Category: Housing
Sub Category: Private housing
- •Remind relevant staff of the importance of providing accurate, up to date information, in accordance with its policies.
- •Remind relevant staff of the importance of effective complaint handling.
Case reference: 21 014 621
Category: Benefits and tax
Sub Category: Housing benefit and council tax benefit
- Explain what it will do to promptly identify and refund any additional payments received after an overpayment is cleared.
Case reference: 19 005 309
Category: Housing
Sub Category: Homelessness
- Remind officers who deal with complaints of the importance of adhering to the timescales set out in its complaints procedure.
Last updated: 4 April 2015