Case Ref: 21 005 389 Category: Planning Sub Category: Enforcement

• The Council will review its planning enforcement procedures to ensure cases are not allowed to drift and complainants are kept informed of progress on a regular basis.

Case Ref: 21 005 727 Category: Other Categories Sub Category: Other

• The Council will review and update its complaint policy to include consideration of reasonable adjustments at the start of the complaints process and, communicate this change and the reasons behind it to relevant staff.

Case Ref: 20 014 355 Category: Housing Sub Category: Allocations

• The Council will meet with its contractor to clarify when it should signpost to the Housing Ombudsman Service and when it should signpost to us.
• The Council will review its approach to ensure it has proper oversight of its contractor's activities in managing the housing register.

Case Ref: 20 012 689 Category: Children's care services Sub Category: Other

• The Council willremind officers dealing with Children’s Act complaints of the need to follow Government guidance.

Case Ref: 20 011 723 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to review the way it communicates decisions about deprivation of assets, or provide evidence that it has already done so. The Council will fully explain its decisions, in writing, along with details of the appeals process.

Case Ref: 20 011 548 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to work with The Sycamores to ensure it makes records of its contact with relatives in future, and provide evidence it has done this.

Case Ref: 20 010 974 Category: Education Sub Category: COVID-19

• The Council will review its policies and procedures on alternative education and children missing education to ensure they remind staff that the duty to arrange alternative education applies where children are not receiving suitable education for reasons other than illness.

Case Ref: 20 010 225 Category: Transport and highways Sub Category: Rights of way

• Provide guidance to staff that all such changes to access must be subject to a full and proper consultation.
• Make any necessary changes to the configuration of the gate.

Case Ref: 20 011 231 Category: Children's care services Sub Category: Other

• For the Council to tell me how it will track the progress of statutory complaints and ensures they are promptly escalated to the next stage when appropriate.

Case Ref: 20 002 484 Category: Children's care services Sub Category: Other

• For the Council to tell me how it will track the progress of statutory complaints and ensures they are promptly escalated to the next stage when appropriate.