Case Ref: 22 017 434 Category: Education Sub Category: Special educational needs

• The Council will provide the Ombudsman with information about the actions it is taking to resolve a lack of Educational Psychology resource for Education, Health and Care needs assessments.

Case Ref: 22 017 377 Category: Education Sub Category: Special educational needs

• The Council will inform all staff within the special educational needs department of the process by which direct payments must be set up and the policy is for payments to be made in advance

Case Ref: 22 017 153 Category: Education Sub Category: Special educational needs

• The Council will remind relevant staff that it is the Council’s responsibility to decide whether a child’s health needs prevent them from attending school and to decide what weight to give medical evidence; and to make arrangements for the provision of suitable education at school or otherwise for children who, by reason of illness, may not for any period receive suitable education unless such arrangements are made for them.

Case Ref: 22 016 917 Category: Education Sub Category: Special educational needs

• The Council will provide training to its staff responsible for Education Health and Care Plans to ensure they are aware to complete planning during the Education Health and Care Plan process and that placements have a duty to admit once named on the Education Health and Care Plan; parents do not need to go through the usual school admissions process.

Case Ref: 22 016 125 Category: Adult care services Sub Category: Assessment and care plan

• The Council was at fault failing to ensure a young person did not experience a break in care services when she moved into its area. The Council will review the events in this case relating to continuity of care and in particular, the Council's communication with the other council involved in this complaint. It will also review the lack of staff awareness on the continuity of care duties as evidenced in this case. It will identify areas for learning and training and will send the Ombudsman an action plan setting out how it intends to address those shortcomings
• The Council will review how it communicated with the young person's representative from April to December 2022 and will identify areas for learning and training. It will send the Ombudsman an action plan setting out how it intends to address those shortcomings.

Case Ref: 22 015 818 Category: Education Sub Category: Special educational needs

• The Council will remind staff in its Special Educational Needs and Disability team that the parental right to mediation cannot be refused.

Case Ref: 22 015 105 Category: Education Sub Category: Special educational needs

• The Council agreed to emphasise the importance of issuing EHC plans within the statutory timeframes to its SEND Officers.

Case Ref: 22 014 734 Category: Education Sub Category: Special educational needs

• The Council should remind relevant staff that it is the Council’s duty to ensure the specified special educational provision in an Education, Health and Care plan for a child or young person is being provided. And it should investigate where a concern is raised that the provision is not in place.
• The Council should remind relevant staff to review Education, Health and Care plans in line with the statutory guidance and adhere to the timescales set out within it.

Case Ref: 22 014 696 Category: Education Sub Category: Alternative provision

• The Council has also agreed that, following a review of its procedures and the development of a revised process, it will provide training to Inclusion, A2E, SEN teams and schools on best practice in supporting children on a school roll who are not accessing full-time education and the Council’s duty under section 19 of the Education Act 1996.

Case Ref: 22 014 573 Category: Education Sub Category: Special educational needs

• The Council should take action to ensure it can evidence it has met the Ombudsman’s expectation that councils should directly commission a private Education Psychologist where necessary in order to complete an Education Health and Care Plan assessment within the statutory timescales.