Case Ref: 24 007 782 Category: Environment and regulation Sub Category: Noise

• The Council will provide training for the Environmental Health and Building Control teams to ensure all officers understand the importance of communicating the outcomes of their reports and/or visits with residents, and to ensure that all decisions made are properly recorded.
• The Council will issue a reminder to all officers handling complaints about the importance of informing complainants that they can escalate their concerns to the Ombudsman if they are not satisfied with the outcome of their complaint.

Case Ref: 23 015 502 Category: Education Sub Category: Special educational needs

• The Council has agreed to carry out staff training with Special Educational Needs and Disabilities staff around the Council’s duties when accepting transferred Education, Health and Care (EHC) Plans from another council area and about its consideration of funding for parents who Electively Home Educate children with EHC Plans.

Case Ref: 22 016 474 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council has agreed create a guidance note for staff about how to deal with high hedge applications.

Case Ref: 23 013 736 Category: Adult care services Sub Category: Residential care

• Ensure that care staff, including agency staff, are reminded to keep up to date contemporaneous records.

Case Ref: 23 000 768 Category: Education Sub Category: Special educational needs

• Ensure staff are aware of the Councils statutory obligation and those of the school as detailed in the Education Act 1996 to ensure a child receives a suitable education if they are unable to attend school.
• Review its policies and procedures to ensure the Council retains oversight and responsibility for its duties to children unable to attend school.

Case Ref: 21 018 703 Category: Adult care services Sub Category: Safeguarding

• Within three months of my final decision statement, the Council will ensure the care agency has:• Reviewed its policies and procedures in relation to meeting nutritional needs. This should include ensuring policies are clear about properly supporting people with their meals, adequately monitoring food intake and consistently preparing meals in line with care plans when required.• Reviewed their policies and procedures in relation to record keeping. This should include ensuring that staff properly record actions taken to meet a person’s care plan, or clearly recording any rationale for not completing an action i.e. not preparing a meal. • Ensured that this information has been shared with staff• The Council will write to the Ombudsmen, with supporting evidence, to confirm these steps have been completed.
• Within three months the Council will write to the Ombudsmen to confirm that the care agency has:• Reviewed their policies and procedures to ensure that there is a robust protocol in place for the administration and recording of medication along with a clear route for escalating any concerns.

Case Ref: 22 007 223 Category: Education Sub Category: Special educational needs

• The Council will issue written reminders to relevant staff to ensure they are aware of the statutory timescales when it receives a request for an EHC needs assessment.

Case Ref: 21 015 931 Category: Adult care services Sub Category: Residential care

• The Council will provide us with evidence that The Maple Care Home has delivered training to staff in relation to robust record keeping and that it has implemented a new system which has improved record keeping at the Care Home.

Case Ref: 21 009 551 Category: Children's care services Sub Category: Other

• Remind staff to adhere to the Council’s customer feedback and complaints policy, with particular regard to the timescales and progression of a complaint.

Case Ref: 21 002 625 Category: Environment and regulation Sub Category: Cemeteries and crematoria

• The Council agreed to remind relevant staff to provide full information about graves to members of the public to ensure they can make an informed decision about the type of grave they are purchasing, and not to assume they will consult a funeral director.
• The Council agreed to amend its literature about a cemetery in its area to make it clear what grave plots will look like including position, spacing and covering. The Council will provide copies of the amended literature to local funeral directors.