There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Middlesbrough Borough Council (22 009 914)
Statement Upheld Other 04-Apr-2023
Summary: Mrs B complained that the Council repeatedly failed to meet her reasonable adjustments when communicating with her about her son C. We found some fault in the Council’s actions. The Council has agreed to pay her £100 and take steps to ensure Mrs B’s reasonable adjustments are met in the future. We have not found fault with the operation of the complaints procedure.
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Middlesbrough Borough Council (22 004 103)
Statement Upheld Looked after children 11-Apr-2023
Summary: Mr B complained that the Council gave incorrect and misleading information about child welfare records relating to his time at a school in the area where he says he was abused. The Council also delayed in dealing with his complaint about the matter and failed to respond adequately to it. We found fault with the Council’s actions. The Council has agreed to apologise to Mr B, pay him £250 and give him a written response to one outstanding issue.