Case Ref: 23 004 599 Category: Adult care services Sub Category: Assessment and care plan

• The Council has also agreed to consider any learning and training needs in respect of coercive control

Case Ref: 23 003 608 Category: Education Sub Category: Special educational needs

• The Council has agreed to remind staff with responsibility for responding to complaints to refer to the Ombudsman’s Guidance on Remedies to identify a suitable remedy for injustice caused by fault.

Case Ref: 23 003 560 Category: Education Sub Category: School admissions

• The Council has agreed that it will amend the information on its website to make it clearer that, where an applicant lives along the line of the catchment boundary, properties on one side of the road fall within the catchment area of one school and those on the other side are in the catchment area of another school.

Case Ref: 22 017 113 Category: Other Categories Sub Category: Councillor conduct and standards

• The Council will remind the monitoring officer of the need to ensure they explain the reasons for decisions, addressing the areas raised as alleged breaches of the code of conduct, when telling those who have complained about the outcome of the consideration of a code of conduct complaint.

Case Ref: 22 016 809 Category: Housing Sub Category: Homelessness

• Reviews its templates for its prevention and relief duty decision letters to ensure it includes information on how an applicant can seek a review of the duty owed.
• Reminds officers of the requirement set out at paragraph 11.32 of the Homelessness Code of Guidance to keep PHPs under review during the prevention and relief duty stages.

Case Ref: 22 014 961 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind staff that if the Council decides a property is unsuitable for an applicant, it must reassess the household to see if it owes them a housing duty, and also issue a personalised housing plan.

Case Ref: 22 013 178 Category: Transport and highways Sub Category: Parking and other penalties

• The Council will arrange a training session for officers dealing with parking fines to ensure they understand the statutory declaration process and the circumstances in which a statutory declaration can be made. That training session should also cover how to deal with vulnerable debtors and the options available once the debt has been passed to the enforcement agents.
• The Council will consider whether to amend the Council’s vulnerability policy to cover the options open to the Council when it identifies a debtor’s vulnerability late in the process when the case is already with the enforcement agent.

Case Ref: 22 000 294 Category: Education Sub Category: Special educational needs

• The Council will remind staff dealing with complaints to adhere to the Council's complaints policy.

Case Ref: 22 003 393 Category: Transport and highways Sub Category: Other

• Remind staff of the duty under the Equality Act to make reasonable adjustment.

Case Ref: 22 003 119 Category: Housing Sub Category: Private housing

• The Council agreed to remind officers dealing with these cases of the need to: i) ensure decisions not to take further action are not over reliant on the evidence of just one party; ii) keep written records of any housing health and safety rating system assessment; iii) ensure good and timely updates are communicated with those reporting problems.
• The Council agreed to ensure officers are aware of the need to consider and decide whether an early visit to inspect reports of housing disrepair is needed.
• The Council agreed to ensure officers are aware of the need to consider whether those reporting problems are homeless where they consider it unreasonable for them to continue to live in unsuitable accommodation.
• The Council agreed to contact the landlord for confirmation and evidence that works to rectify the category 1 and 2 hazards it identified have now been done,particularly before the property is relet.