Case Ref: 19 014 439 Category: Housing Sub Category: Allocations

• The Council has agreed to review the wording in the decision letter and form it sends to applicants who are approved for emergency housing. It will ensure they accurately convey what it says in the housing allocations scheme about bidding and direct offers for applicants with Band A priority.

Case Ref: 19 014 290 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind staff that a person can approach any department to make a homeless application.
• The Council has agreed to issue guidance to staff who have contact with customers to help them identify when a person has indicated they may be homeless or threatened with homeless and what to do in such circumstances.

Case Ref: 19 012 432 Category: Education Sub Category: Special educational needs

• The Council has reviewed its annual review process for special educational needs. As part of that all cases where recommendations are made as part of a review are considered by a management panel. The Council also monitors decisions to ensure the appropriate actions are completed.

Case Ref: 19 011 583 Category: Children's care services Sub Category: Other

• The Council should also inform the Ombudsman of the action it has taken to ensure that the problems in complaint handling which have been identified here will not recur.

Case Ref: 19 009 829 Category: Housing Sub Category: Allocations

• The Council will remind staff of the need to take a homelessness application when a person presents as homeless or at risk of homelessness in accordance with current law and guidance, and to give them information about its housing register.
• The Council will remind relevant staff of the importance of issuing homelessness and housing register decisions in writing and including information about rights of review and appeal.
• The Council will amend its housing allocations policy to clarify the wording for awarding priority band B where applicants have worked with the Council to relieve or prevent their homelessness.
• The Council will ensure that if it receives future complaints about its Pathways Move On scheme it takes into account the findings in this case and provides redress for any injustice caused in line with our guidance on remedies.

Case Ref: 19 004 471 Category: Transport and highways Sub Category: Other

• The Council will improve record keeping for dropped kerb and removal of disabled parking bay applications.

Case Ref: 18 019 362 Category: Housing Sub Category: Allocations

• Ensure that medical assessments take account of all evidence provided and consider whether outcome letters should be amended to include explicit reference to all supporting evidence considered.
• Issue guidance to all staff to ensure that complaints are properly identified and dealt with through the Council’s complaints procedure.