Case Ref: 22 000 662 Category: Housing Sub Category: Homelessness

• • Present this case to the relevant committee to consider how the service failure in relation to supply of temporary accommodation can be addressed

Case Ref: 22 000 354 Category: Housing Sub Category: Allocations

• The Council has agreed to ensure it notifies applicants of the right to request a review of decisions made about the allocations scheme.
• The Council has agreed to ensure all housing staff are aware of the need to provide complete and accurate advice about homelessness, including the requirement to take a homeless application where they have reason to believe a person may be homeless.

Case Ref: 21 016 956 Category: Other Categories Sub Category: Other

• The Council should review its procedures for maintaining records of its executive key decisions and non-key decisions.
• The Council should review its guidance to officers and councillors about the requirement to have regard to the principle of transparency and openness in the decision-making process and its communications with parties affected by proposed decisions.

Case Ref: 21 016 908 Category: Children's care services Sub Category: Other

• The Council will develop its policies and procedure to ensure decisions about the participation of birth parents in adoption reviews are discussed between the social worker and independent reviewing officer are clearly documented in the care records, and birth parents are informed of those decisions.
• The Council will develop its policies and procedure to ensure independent reviewing officers record contact with the children's guardian in children's case records during adoption processes.
• The Council will develop its policies and procedure to ensure birth parents understand the reason why their child's name may be changed during the adoption process.
• The Council will develop its policies and procedure to implement guidance for birth parents about who will keep them updated during the adoption process, and in what circumstances.
• The Council will develop its policies and procedure to ensure its children's complaints procedure is in line with the guidance. It will ensure all reasonable steps are taken to locate and interview named practitioners during complaint investigations. It will ensure its adjudication letters follows the guidance 'Getting the Best from Complaints', and clearly documents its reasoning if it deviates from the guidance. It will ensure the adjudicating officer maintains oversight of complaints until the actions and recommendations are completed.

Case Ref: 21 014 560 Category: Education Sub Category: Alternative provision

• The Council will remind relevant officers of the Council’s statutory duties under Section 19 of the Education Act 1996, specifically regarding the requirement to assist pupils with long-term non-attendance irrespective of whether they remain on a school roll. This could be in the form of a briefing paper or staff training.
• Remind relevant officers of the Council’s statutory duties under Regulation 13 of the Special Educational Needs and Disability Regulations 2014. This could be in the form of a briefing paper or staff training.

Case Ref: 21 011 698 Category: Housing Sub Category: Allocations

• •Remind staff to ensure the correct timeframes are given when notifying applicants about their right to request a review

Case Ref: 21 010 520 Category: Environment and regulation Sub Category: Cemeteries and crematoria

• The Council agreed to review how its 2017 cemetery regulations should apply to some sections of its Lambeth cemetery. As part of the review the Council will: consider whether it needs to complete an Equality Impact Assessment or consult with relevant stakeholders, such as existing grave plot owners within the sections; and explain any rule changes to people who have bought a grave plot within the two affected sections since the 2017 regulations were introduced.
• The Council agreed to review the information it provides about types of memorials allowed in its Lambeth cemetery to ensure people are aware of any restrictions and alternative options before they decide to buy a grave plot.
• The Council agreed to review its record retention and disposal policy for decision making about cemeteries and crematoria.

Case Ref: 21 010 122 Category: Housing Sub Category: Homelessness

• the Council will remind staff of their duty to keep written records of section 202 suitability reviews, and to provide copies of these reviews to the resident(s) involved.
• the Council will remind staff of their duties to tell people complaining about the state of property repair that they have a right to request a formal section 202 suitability review.

Case Ref: 21 010 042 Category: Education Sub Category: Other

• The Council has also agreed to provide training/reminders to ensure that staff understand the need to properly record how they have considered the individual circumstances and the reasons for their decisions to prosecute parents.

Case Ref: 21 010 041 Category: Education Sub Category: School transport

• The Council has also agreed to •Draft and publish a separate school transport policy setting out the eligibility criteria and process for those seeking school transport support for children who do not have SEN or a disability; •provide reminders/ guidance to ensure staff are aware of the Council’s duties regarding home to school transport for children who do not have SEN or a disability and are able to access and provide and accurate information.