Case Ref: 19 015 050 Category: Housing Sub Category: Homelessness

• The Council will remind officers to complete all sections of the Personalised Housing Plan and send a copy to the applicant. A copy of decision letters must always be retained in the case records.
• The Council will remind officers they must always notify applicants in writing when a prevention or relief duty ends and send letters to an appropriate email or postal address.

Case Ref: 19 013 915 Category: Transport and highways Sub Category: Other

• The Council will work with its contractors to review their operating procedures and remind enforcement officers to follow the stages in the DVLA Code flowchart before deciding to remove vehicles

Case Ref: 19 012 486 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to: 1. identify anyone else without an up-to-date care and support and a produce a schedule for updating them; 2. identify the action it needs to take to make sure everyone with eligible care needs has a care and support plan which is updated when changes are made.

Case Ref: 19 005 886 Category: Housing Sub Category: Private housing

• The Council has agreed to complete a review of its existing empty homes approach to see if it can encompass a better definition of what is an empty home and how the Council will decide this.
• The Council has agreed to complete a review of existing liaison arrangements between its empty homes service and other services who have overlapping responsibility in this area.

Case Ref: 19 004 316 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to ensure that carers’ assessments are completed where required including staff training, reviews of existing cases, and quality checks.

Case Ref: 18 011 106 Category: Planning Sub Category: Enforcement

• The Council should: • Review its records systems to ensure it keeps records of all decision-making in enforcement cases. It should provide evidence to the Ombudsman that it has completed the review and taken steps to implement the outcome.