Case Ref: 23 001 518 Category: Education Sub Category: Alternative provision

• The Council has agreed to circulate guidance to all relevant staff, to ensure they are aware they should take steps to maintain the provisions of an EHC plan, where practical, during a period of alternative provision.

Case Ref: 23 000 001 Category: Other Categories Sub Category: Leisure and culture

• The Council agreed to review its process for managing breaches of allotment terms and conditions. It should ensure it has a clear process for issuing and following up on warnings; and masked decisions consistently and at the right times.

Case Ref: 22 011 423 Category: Education Sub Category: Special educational needs

• The Council will remind staff there are no reasons set out in law that allow it to not carry out an annual review of a child or young person's Education, Health and Care plan, and issue its decision letter at least every 12 months. It cannot allow annual reviews to be 'superseded' or 'not finalised'.
• The Council will review its systems for ensuring a child or young person is receiving the Special Educational Need provision in their Education, Health and Care plan and for acting when it finds out provision is missing, whether that is through an annual review, complaint or otherwise. Where the Council finds areas for improvement, it will send the Ombudsman an action plan setting out the steps it will take and by when.

Case Ref: 22 009 435 Category: Housing Sub Category: Homelessness

• The Council will remind staff about the need to keep a record of advice given about the storage of belongings and arrangements for collection, the items stored and the date of disposal for people leaving interim accommodation.
• The Council will remind staff about the duty to carry out a review when one is requested following a Council decision to end its housing duty.

Case Ref: 22 009 058 Category: Adult care services Sub Category: Charging

• •Issue guidance to relevant staff on the importance of acting in accordance with individual wishes when that person has capacity to make decisions.
• •Issue guidance to relevant staff on the importance of providing information about residential charges and financial assessments before an individual becomes liable for costs.

Case Ref: 22 007 321 Category: Housing Sub Category: Allocations

• The Council has agreed to review the way it records the allocation of temporary accommodation to ensure it can evidence that it has been allocated fairly in accordance with its procedures.

Case Ref: 22 005 685 Category: Children's care services Sub Category: Child protection

• The Council has agreed to send the Ombudsman an action plan setting out how it will avoid similar procedural mistakes in risk assessment in future. In doing so, it will consider (among other things) staff training and quality monitoring of cases.

Case Ref: 22 009 071 Category: Housing Sub Category: Allocations

• The Council will provide a plan to show how it intends to reduce delays in dealing with housing applications for medical priority.

Case Ref: 22 006 368 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council will identify what key steps it will take to ensure it improves its complaint handling, providing evidence of this.

Case Ref: 22 006 022 Category: Other Categories Sub Category: Commercial and contracts

• The Council was at fault for failing to attend several appointments to assess and repair a garage door. It has agreed to investigate why several appointments were missed and why no records were kept regarding the post-works inspection.
• The Council has agreed to remind staff of the importance of informing residents when a repairs appointment will be cancelled or changed, in good time, or as soon as possible, as many will have taken time away from work.
• The Council has agreed to improve its systems for monitoring outstanding repairs and inspection works to its garages and where works are unduly delayed, develop a process for refunding residents who have been unable to access their garages for long periods of time.